ALISSA LOMELI
Concord,USA
Summary
Versatile healthcare professional with expertise in EMR systems and patient registration processes. Demonstrates a commitment to data accuracy and customer service excellence, facilitating seamless patient interactions and maintaining compliance with healthcare regulations.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Optum, UnitedHealth Group
Walnut Creek, CA
01.2025 - 08.2026
- Coordinated communication between patients and healthcare staff to facilitate effective care delivery.
- Resolved patient inquiries promptly, contributing to enhanced satisfaction with healthcare services.
- Educated patients on available services and financial responsibilities associated with healthcare visits.
- Entered patient data accurately in electronic health record systems, ensuring up-to-date demographics and insurance information.
- Maintained confidentiality of medical and financial information in compliance with HIPAA regulations.
- Responded promptly to emergency situations within the facility for optimal patient safety.
- Performed daily administrative tasks, including filing paperwork and verifying insurance eligibility.
- Ensured timely completion and submission of all necessary documentation for patient care activities.
Patient Registration Representative
Mercy Medical Center
Merced, CA
11.2023 - 08.2024
- Executed pre-registration activities, confirming appointments, collecting copays, and verifying insurance coverage to enhance patient experience.
- Collected and verified patient insurance information with high accuracy.
- Registered patients for procedures, utilizing streamlined admission processes and compliant coding practices to ensure efficient patient flow.
- Navigated electronic health records systems for precise and efficient data entry.
- Updated patient demographic information consistently to ensure data integrity.
- Maintained accurate medical records within database system using strong organizational skills.
- Answered inquiries from internal staff and external clients regarding services and appointment scheduling, providing accurate information and support.
- Prioritized tasks effectively while managing multiple projects simultaneously.
Medical Appointment Scheduler
Western Surgical Group
Reno, NV
02.2022 - 03.2023
- Managed incoming patient calls to efficiently schedule, change, or cancel appointments, ensuring a positive patient experience.
- Coordinated referrals and follow-up visits to ensure timely patient care through effective communication with physicians and healthcare providers.
- Facilitated interdepartmental communication, improving workflow efficiency and reducing appointment scheduling errors.
- Utilized customer service skills to address inquiries related to appointment scheduling.
- Assisted in resolving scheduling conflicts and updating patient information in the EHR system promptly.
- Maintained professionalism while interacting with patients, families, visitors, and colleagues.
- Developed an organized filing system for easy retrieval of patient records.
- Performed accurate data entry into the electronic health record system.
Education
Medical Administrating Assisting Program -
Milan Institute-Merced
Merced, CA03-2020
HIGH SCHOOL DIPLOMA -
Golden Valley High School
Merced, CA06-2015
Skills
- EHR management
- Insurance verification
- Data entry accuracy
- HIPAA compliance
- Patient scheduling
- Care coordination
- Payment collection
- Workflow optimization
- Medical terminology
- Attention to detail
- Organizational skills
- Multitasking capabilities
- Effective communication skills
- Customer service
- Problem solving abilities
- Confidentiality assurance
- Patient education
Timeline
Patient Care Coordinator
Optum, UnitedHealth Group
01.2025 - 08.2026
Patient Registration Representative
Mercy Medical Center
11.2023 - 08.2024
Medical Appointment Scheduler
Western Surgical Group
02.2022 - 03.2023
Medical Administrating Assisting Program -
Milan Institute-Merced
HIGH SCHOOL DIPLOMA -
Golden Valley High School