Aliya Curry
New York,NY
Summary
Experienced childcare teaching assistant & Goal oriented customer service representative dedicated to high levels of customer satisfaction. Experience in fast-paced call center environment. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes. Looking to join a team where I can implement my skills as well as gain new ones. Ability to form and maintain positive relationships. Work well independently and as a team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
IOS Staffing
07.2023 - 10.2023
- Assist clients at PC banks where necessary with completing “Request for Replacement of Stolen Supplemental Nutrition Assistance Program (SNAP) and/or Cash Assistance (CA) Benefits” form (HRA-210)
- Utilize various systems, including POS, Welfare Management System (WMS), SFARS and other systems and websites to identify missing information needed to complete HRA-210 form where applicable
- Scans and index documents received, including “Request for Replacement of Stolen Supplemental Nutrition Assistance Program (SNAP) and/or Cash Assistance (CA) Benefits” form (HRA-210)
- Returns questionable case documents, or documents that are illegible or unreadable to Unit Supervisor
- Developed and implemented comprehensive case management plans to address client needs and goals.
Customer Service Representative
Geico Insurance
01.2020 - 11.2022
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Check to ensure that appropriate changes were made to resolve customers' problems.
Clerk
United States Postal Service
11.2016 - 11.2019
- Maintained records of incoming mail and package deliveries
- Monitored flow of mail through automated sorting machine
- Sorted mail by hand into bins for proper delivery
- Possessed knowledge of postal regulations and requirements
- Understood shipping procedures for UPS, FedEx and other carriers.
Site Provider/Teacher's Assistant
New Pride Childcare Center
06.2010 - 02.2016
- Organized and executed activities schedules, developed and reinforced daily routines and taught children good hygiene habits
- Prepared healthy meals and snacks, and planned and setup playtime and educational games.
- Met with parents to discuss business operations and childcare rules; created and reviewed checklist with parents regarding allergies, emergency contacts and food preferences
- Observed and documented children's behavior and progress, and provided written and verbal updates to parents. Provided continuous supervision to children during indoor and outdoor activities, created, maintained safe learning, and playing environments.
Education
High School Diploma -
Manhattan Comprehensive Night and Day High School
New York, nd, NY2013
Skills
- Individualized Counseling
- Care Coordination
- Regulatory Compliance
- Client Advocacy
- Complaint Resolution
- Appointment Scheduling
- Database Entry
- Quality Control
Certification
- First Aid/CPR Certified
- Mandated Reporter Certified
Timeline
Case Manager
IOS Staffing
07.2023 - 10.2023
Customer Service Representative
Geico Insurance
01.2020 - 11.2022
Clerk
United States Postal Service
11.2016 - 11.2019
Site Provider/Teacher's Assistant
New Pride Childcare Center
06.2010 - 02.2016
High School Diploma -
Manhattan Comprehensive Night and Day High School
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