Aliyah Dorsey
Newark,DE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects at once and maintaining a positive attitude. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Overview
6
6
years of professional experience
Work History
server
Firebirds wood fired grill
10.2023 - Current
Server
Santa Fe Mexican Grill
09.2022 - 10.2023
- Making sure tasks are done before opening/ closing.
- Maintain a good attitude for customers.
- Help out other employees with running food and bussing tables.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards.
Front Counter, Kitchen, Server
Ledo pizza
06.2018 - 02.2022
- Served tables and large parties
- Multi tasked in the kitchen and controlling areas such as grill side, pizza side, and frying station
- Operated point of sales system, cash drawer and kitchen
- Assisted with inventory and stocking as needed.
- Enhanced customer satisfaction by providing efficient and courteous service at the front counter.
Arrange Fruit Baskets
Edible arrangements
04.2021 - 08.2021
- Processed orders over the phone
- Arrange baskets and packaged them for shipping
- Delivered orders
- Promote deals/sales for member exclusive rewards.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
South Hagerstown High School
Hagerstown, MD06.2021
Skills
- Sales Expertise
- Strategic thinking
- Coaching abilities
- Team building
- Verbal Communication
- Point of Sale Operation
Timeline
server
Firebirds wood fired grill
10.2023 - Current
Server
Santa Fe Mexican Grill
09.2022 - 10.2023
Arrange Fruit Baskets
Edible arrangements
04.2021 - 08.2021
Front Counter, Kitchen, Server
Ledo pizza
06.2018 - 02.2022
High School Diploma -
South Hagerstown High School
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