Aliyah Morse
Waterbury,CT
Summary
Proven Dispatcher and Front End Associate with a track record of enhancing customer service and streamlining operations at Holly's Towing Dispatch. Excelled in stress tolerance and effective communications, boosting department success through meticulous call handling and team collaboration. Skilled in dispatch software and active listening, consistently meeting performance metrics and improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Dispatcher
Holly's Towing Dispatch
06.2019 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers to coordinate tows..
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Answered phone calls and responded to customer emails.
- Utilized customer feedback to improve customer service.
Front End Associate
Lowes Home Improvment
08.2018 - 07.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Bristol Central High School
Bristol06.2018
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Schedule Management
- Customer Relationship Management
- Communication Equipment Operation
- Customer Service
- Active Listening
- Multitasking Abilities
- Effective Communications
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Call Center Software
Timeline
Dispatcher
Holly's Towing Dispatch
06.2019 - Current
Front End Associate
Lowes Home Improvment
08.2018 - 07.2019
High School Diploma -
Bristol Central High School
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