Summary
Overview
Work History
Education
Skills
Timeline
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MATTHEW CHILDERS

Iron Mountain

Summary

Dynamic and results-driven professional with extensive experience at Kwik Trip, excelling in guest engagement and issue resolution. Proven ability to foster positive relationships, ensuring high customer satisfaction. Skilled in cash management and effective planning, contributing to a collaborative team environment and driving repeat business.

Overview

5
5
years of professional experience

Work History

Guest Services Associate

Kwik Trip
07.2024 - 02.2025
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Prepared ingredients and recipe components ahead of time.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.

Customer Service Cashier

KRIST
09.2022 - 07.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.

Shift Manager/Key Holder

Burger King
11.2019 - 06.2022
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

Education

IRON MOUNTAIN H.S
Iron Mountain, MI

Skills

  • Time management
  • Listening skills
  • Hospitality services
  • Issue resolution
  • Guest engagement and assistance
  • Cash management
  • Patience and composure
  • Effective planning

Timeline

Guest Services Associate

Kwik Trip
07.2024 - 02.2025

Customer Service Cashier

KRIST
09.2022 - 07.2024

Shift Manager/Key Holder

Burger King
11.2019 - 06.2022

IRON MOUNTAIN H.S

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