Alivia Hutchins
Apt. 2
Summary
Highly skilled and results-driven Customer Service professional with 5+ years of experience in providing exceptional customer support. Proven track record of exceeding customer expectations, resolving issues efficiently, and fostering positive relationships with clients. Proficient in handling high-volume calls and emails, multitasking, and utilizing CRM systems to streamline processes. A dedicated team player with excellent communication skills, adaptability, and a strong commitment to delivering top-notch service. Seeking to leverage my expertise in customer service to contribute to a dynamic organization and drive customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Toni Buffington Medicare Solutions
03.2024 - 01.2025
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Bartender
Hideaway Pizza
06.2023 - 01.2024
- Demonstrated a strong sense of urgency and ability to serve multiple customers at once
- Gained strong foundation in customer service, welcoming and seating guests.
- Supervised the bartending team on busy weeknights and weekends
Lead Server
Polo Grill
01.2019 - 07.2019
- Trained and supervised a team of servers to ensure exceptional customer service and smooth operations during busy shifts
- Resolved customer concerns and complaints promptly and professionally to uphold the reputation of the establishment
- Oversaw inventory control, restocking, and ordering of supplies to maintain efficient and organized service station
Bartender
Stonehorse Cafe
03.2018 - 08.2018
- Built rapport with guests through friendly and engaging interactions, resulting in high customer satisfaction and repeat business
- Demonstrated strong knowledge of a wide range of spirits, wines, and beers to provide recommendations and guidance to customers
- Maintained cleanliness and organization of bar area, including restocking supplies and monitoring inventory levels
Education
Bachelors - Psychology; Criminal Investigation and Intelligence Analysis
University of Oklahoma
NormanSkills
- Excellent Communication
- Analytical and Quantitative
- Detail Oriented
- Time Management
- Python Programming
Certification
Oklahoma Insurance Producer License Oklahoma Insurance Department August 2022
Dale Carnegie: Skills for Success Course Certificate 2024
Dale Carnegie Outstanding Performance Award 2024
Dale Carnegie Perfect Attendance Award 2024
Timeline
Office Manager
Toni Buffington Medicare Solutions
03.2024 - 01.2025
Bartender
Hideaway Pizza
06.2023 - 01.2024
Lead Server
Polo Grill
01.2019 - 07.2019
Bartender
Stonehorse Cafe
03.2018 - 08.2018
Oklahoma Insurance Producer License Oklahoma Insurance Department August 2022
Dale Carnegie: Skills for Success Course Certificate 2024
Dale Carnegie Outstanding Performance Award 2024
Dale Carnegie Perfect Attendance Award 2024
Bachelors - Psychology; Criminal Investigation and Intelligence Analysis
University of Oklahoma
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