Allison George

•Manage 50+ inbound calls daily on a multi-line phone system, directing inquiries, scheduling appointments, and resolving concerns.

• Provide empathetic support using active listening and emotional intelligence to ensure a positive member experience.

• Document appointments, interactions, and outcomes in internal systems with accuracy for compliance and follow-up.

• Maintain an organized reception area and support administrative operations in a fast-paced environment.

• Assist customers with product selection, account inquiries, and financial
transactions to ensure seamless service
• Research internal systems to provide timely, accurate solutions while
maintaining compliance with company procedures
• Oversee financial operations, reconciling weekly cash reports with 98% accuracy
• Manage telecommunications, data entry, and record-keeping to support daily
branch functions
• Collaborate with supervisors to exceed service goals through regular coaching and feedback

• Supervised front-end operations, training and supporting a team of cashiers to
maintain service excellence
• Handled escalated customer concerns and ensured efficient checkout operations
• Managed daily cash handling and register reconciliation with precision