Allison Gutierrez
Houston
Summary
Dynamic Service Specialist with a proven track record at Raising Cane's Restaurants, excelling in customer service and team collaboration. Skilled in client retention strategies and cash handling, I enhanced operational efficiency and training effectiveness, ensuring exceptional service experiences and fostering a positive work environment. Adaptable and committed to excellence in fast-paced settings.
Overview
1
1
year of professional experience
Work History
Service Specialist
Raising Cane's Restaurants
Houston, TX
11.2024 - Current
- Assisted customers with menu selections and inquiries, ensuring exceptional service experiences.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Prepared food items according to safety and quality standards, enhancing operational efficiency.
- Executed daily opening and closing procedures, contributing to smooth restaurant operations.
Certified Trainer
Raising Cane's Restaurants
Houston, TX
11.2024 - Current
- Developed training materials tailored to restaurant standards and employee needs.
- Conducted assessments to evaluate trainees' understanding and application of service protocols.
- Collaborated with management to identify training gaps and implement corrective measures.
- Enhanced knowledge retention through interactive learning methods and hands-on demonstrations.
Drive-Thru Cashier
Raising Cane's Restaurants
Houston, TX
11.2024 - Current
- Processed customer orders efficiently in high-volume drive-thru environment.
- Ensured accurate cash handling and balanced cash drawers at each shift's end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
- Monitored inventory levels, alerting management of shortages to prevent service disruptions.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Cross-functional coordination
- Clerical support
- Store maintenance
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Money handling
Languages
Spanish
Native or Bilingual
Timeline
Service Specialist
Raising Cane's Restaurants
11.2024 - Current
Certified Trainer
Raising Cane's Restaurants
11.2024 - Current
Drive-Thru Cashier
Raising Cane's Restaurants
11.2024 - Current
High School Diploma -
Penn Foster Career School