Allison Hayes
Palmetto,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly a highly competitive environment.
Overview
8
8
years of professional experience
Work History
General Manager
BFS Foods
Belle Vernon, Pennsylvania
06.2026 - 10.2026
- Oversaw daily business operations encompassing budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure seamless operations.
- Managed daily BFS Foods store operations and front-line service.
- Supervised team schedules and shift coverage for BFS Foods.
- Monitored inventory levels and ordered stocked food products.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Enforced food safety and cleanliness standards across work areas.
- Ensured compliance with local health department regulations regarding food safety standards.
- Trained new associates on BFS Foods service procedures.
- Resolved customer concerns and supported friendly guest service.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created employee schedules to enhance staffing efficiency while monitoring payroll to adhere to budget constraints.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Cultivated vendor relationships to negotiate optimal pricing on supplies and materials, contributing to cost management.
Cashier
BFS Foods
Belle Vernon, Pennsylvania
03.2026 - 06.2026
- Greeted BFS Foods customers and processed cash, card, and mobile payments.
- Processed cash register transactions and balanced cashier drawers to maintain accurate financial records.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned groceries and convenience items accurately at BFS Foods registers.
- Restocked supplies at checkout stations to ensure availability for customers. and organized impulse items near BFS Foods registers.
- Verified product prices at registers to ensure accurate transactions. and corrected register entries for BFS Foods transactions.
- Verified prices and corrected register entries for BFS Foods transactions.
Housekeeper
Hoilday Inn Express
Plant City, Florida
02.2025 - 01.2026
- Cleaned guest rooms following Holiday Inn Express standards and brand checklists.
- Replaced linens, towels, and amenities in occupied and vacant guest rooms.
- Inspected rooms for cleanliness, damage, and missing supplies before guest arrival.
- Sanitized bathrooms, surfaces, and high-touch areas using hotel-approved cleaning methods.
- Disinfected telephones, light switches and other frequently touched objects.
- Relocated beds, sofas, and small furniture to thoroughly clean baseboards and eliminate dust from hard-to-reach areas.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
Quality Assurance Analyst
Toufayan Bakery
Plant City, FL
01.2023 - 02.2025
- Inspected ingredients, dough, and finished products for specification adherence.
- Documented deviations in batch logs and quality reports.
- Checked allergen controls during ingredient handling and packaging.
- Audited labels, codes, and packaging for accuracy and consistency.
- Verified sanitation procedures across Toufayan Bakery production areas.
- Monitored temperature and storage conditions for raw materials and products.
- Supported corrective actions with production and sanitation teams.
- Communicated regularly with management to discuss quality trends.
Quality Inspector
MS Companies
Steele, AL
06.2021 - 12.2023
- Inspected, tested and measured materials, products and installations against specifications.
- Verified measurements against specifications during inspections. against print specifications and quality standards.
- Sorted nonconforming parts for rework, containment, or scrap to ensure compliance with quality standards. for rework, containment, or scrap.
- Sorted nonconforming parts for rework, containment, or scrap.
- Calibrated gauges and inspection tools to ensure accurate measurements prior to inspections. and inspection tools before shift testing.
- Documented and maintained inspection records and quality assurance documents for traceability and compliance.
- Calibrated gauges and inspection tools before shift testing.
- Communicated defect findings to supervisors and production teams.
- Followed MS Companies safety procedures during production line audits.
Lead Assistant Manager
Firehouse Subs
Valdosta, Georgia
02.2019 - 06.2022
- Supervised Firehouse Subs crew during daily sandwich shop operations.
- Trained team members on Firehouse Subs procedures and guest service.
- Managed cash handling and reconciled registers during Firehouse Subs shifts.
- Monitored food safety and sanitation standards across Firehouse Subs kitchen areas.
- Coordinated inventory checks and ordered supplies for Firehouse Subs operations.
- Resolved guest concerns and supported friendly service at Firehouse Subs.
- Opened and closed Firehouse Subs location following daily procedures.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Enforced disciplinary actions when necessary according to company guidelines.
- Ensured that all safety regulations were followed at all times.
Education
General Education Diploma
Plant City, FLSkills
- Budget management
- Staff scheduling
- Food safety compliance
- Store operations
- Budget management
- POS systems
- Staff scheduling
- Team supervision
- Customer service
- Vendor relations
- Cash handling
- Problem solving
- Team building
- Clear communication
References
References available upon request.
Timeline
General Manager
BFS Foods
06.2026 - 10.2026
Cashier
BFS Foods
03.2026 - 06.2026
Housekeeper
Hoilday Inn Express
02.2025 - 01.2026
Quality Assurance Analyst
Toufayan Bakery
01.2023 - 02.2025
Quality Inspector
MS Companies
06.2021 - 12.2023
Lead Assistant Manager
Firehouse Subs
02.2019 - 06.2022
General Education Diploma