Alliyah Spann
Jacksonville,US
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Solera
Jacksonville, FL
11.2023 - 02.2024
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
Cast Member
Chuck E Cheese
Jacksonville, FL
07.2019 - 08.2020
- Maintained professional attitude and demeanor at all times.
- Used body language, facial expressions and vocal techniques to convey messages.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
Customer Service Representative
Maximus
Jacksonville, FL
07.2023 - 10.2023
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Team Member
Sonic
Jacksonville, FL
06.2017 - 08.2017
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Receptionist
Lakeside Nursing & Rehabilitation Center
Jacksonville, FL
04.2024 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Diploma -
Westside High School
Jacksonville, FL05.2020
Skills
- Data Entry
- Complaint Resolution
- Active Listening
- Conflict Resolution
- Proofreading
Timeline
Receptionist
Lakeside Nursing & Rehabilitation Center
04.2024 - 09.2024
Customer Service Representative
Solera
11.2023 - 02.2024
Customer Service Representative
Maximus
07.2023 - 10.2023
Cast Member
Chuck E Cheese
07.2019 - 08.2020
Team Member
Sonic
06.2017 - 08.2017
Diploma -
Westside High School