ALMA FIEGEL
Patient Care Coordinator
Austin,TX
Summary
Detail-oriented Patient Care Coordinator and Remote Scheduling Specialist with extensive experience in high-volume appointment management and patient coordination. Demonstrated expertise in streamlining calendars, minimizing no-shows, and efficiently managing insurance verification and billing processes. Proven ability to thrive in fast-paced healthcare environments while consistently delivering exceptional patient experiences. Committed to enhancing operational efficiency and fostering positive relationships between patients and healthcare providers.
Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
26
26
years of professional experience
3
3
Languages
Work History
Patient Care Coordinator
New Sound Hearing
03.2025 - 01.2026
- Verified billing and provider assignments via reports
- Managed scheduling workflows and documentation
- Reviewed A/R reports and coordinated refunds
- Reconciled weekly deposits
Patient Care Coordinator
Austin Kids Teeth
10.2023 - 01.2025
- Coordinated scheduling and follow-ups
- Assisted with insurance processing
- Maintained patient records
- Provided high-quality patient communication
Administrative Assistant & Scheduling Coordinator
Dental Resource Management
01.2016 - 12.2018
- Managed multi-location scheduling
- Optimized provider schedules
- Handled cancellations and reschedules
- Trained staff and supported operations
Dental Assistant
Dr. Quick
01.2000 - 12.2016
- Assisted during procedures and prepared patients
- Collected medical histories
- Scheduled appointments and handled check-outs
- Maintained sterilization standards
Education
No Degree - Dental Hygiene
Coastal Bend College
Beeville, TX 05.2001 -
No Degree - Health Sciences
Austin Community College
Austin, TX 05.2001 -
Skills
Patient education
Patient relations
Follow-up care
Attention to detail
Office administration
Payment collection
Organizational standards
Insurance practices
Patient care
Customer service
Multitasking
Verbal and written communication
Documentation
Appointment scheduling
Patient care coordination
KEY ACHIEVEMENTS
No-Show Reduction Success Reduced appointment no-shows by 20% through improved scheduling practices., Provider Schedule Optimization Optimized provider schedules, increasing efficiency by 15% across locations., Insurance Claim Accuracy Verified over 500 insurance claims with a 99% accuracy rate., Billing Process Improvement Streamlined billing processes, decreasing A/R days by 10%.
Timeline
Patient Care Coordinator
New Sound Hearing
03.2025 - 01.2026
Patient Care Coordinator
Austin Kids Teeth
10.2023 - 01.2025
Administrative Assistant & Scheduling Coordinator
Dental Resource Management
01.2016 - 12.2018
No Degree - Dental Hygiene
Coastal Bend College
05.2001 -
No Degree - Health Sciences
Austin Community College
05.2001 -
Dental Assistant
Dr. Quick
01.2000 - 12.2016