Alma Gamez
Fellsmere
Summary
Dedicated and friendly front desk professional with 10 years of experience making great first impressions and 4 years managing office operations. Experienced in scheduling, multitasking, and helping customers. Focused on keeping the office running smoothly while creating a welcoming and efficient experience for every client. Seeking a role where I can learn new skills, face new challenges, and help the business grow.
Overview
20
20
years of professional experience
2009
2009
years of post-secondary education
Work History
Office Manager
Orthodontic Specialists of Florida
Sebastian
07.2022 - Current
- Trained new staff members on office protocols and systems.
- Facilitated communication between orthodontists, staff, and patients effectively.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions.
- Resolved customer inquiries in a timely manner.
- Supervised staff members, organized schedules.
Front Desk Receptionist/Treatment Coordinator
Treasure Coast Community Health
Fellsmere
02.2013 - 07.2022
- Greeted visitors and directed them to appropriate services at community health center.
- Managed multi-line phone system, routing calls to relevant departments efficiently.
- Scheduled appointments for patients, coordinating with healthcare providers and staff.
- Trained new staff on payment protocols and software applications.
- Resolved customer inquiries regarding payment status, billing issues, and account balances.
- Received and recorded cash, checks and transfers.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Sorted incoming mail for efficient distribution within the facility.
Cashier
Fellsmere N Grocery INC
Fellsmere
04.2006 - 02.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales receipts.
- Trained new cashiers on procedures and best practices for customer service.
- Collected payments and provided accurate change.
- Assisted in inventory management and restocking of merchandise.
Education
Sebastian River High School
Sebastian, FLSome College (No Degree) - Business Administration
Indian River State College
Ft. Pierce, FLSkills
- Team leadership
- Bilingual-Spanish
- Detail oriented
- Multitasked
- Microsoft office
- Communication Skills
- Dentrix
- Intergy
- Problem solving
- Call center operations
Timeline
Office Manager
Orthodontic Specialists of Florida
07.2022 - Current
Front Desk Receptionist/Treatment Coordinator
Treasure Coast Community Health
02.2013 - 07.2022
Cashier
Fellsmere N Grocery INC
04.2006 - 02.2013
Sebastian River High School
Some College (No Degree) - Business Administration
Indian River State College