Hi, I’m
Alma Villa
Dallas,TX
Summary
Adept at driving sales and enhancing customer experiences, I leveraged CRM proficiency and exceptional service skills at ESP and Sam's Club to elevate client interest and team productivity. By implementing strategic sales techniques and fostering a collaborative environment, I significantly improved operational efficiency and customer satisfaction.
Overview
5
years of professional experience
Work History
ESP
Sales Technician
04.2024 - Current
Job overview
- Conducted product demonstrations, leading to a better understanding and increased interest among potential clients.
- Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.
- Delivered comprehensive training sessions to new hires, improving their competency in selling products effectively.
Torrid Clothing Store
Key Holder Leader
05.2022 - Current
Job overview
- Improved customer service by projecting friendly and knowledgeable attitude.
- Enhanced store performance by implementing effective merchandising strategies and optimizing product displays.
Sam's Club
Bakery Team Leader
03.2020 - 09.2022
Job overview
- Led daily team meetings to discuss goals, challenges, and opportunities for improvement in operations.
- Assisted in budget planning by analyzing sales trends, forecasting demand, and managing labor costs effectively.
- Enhanced bakery team productivity by implementing efficient work processes and schedules.
- Elevated the overall presentation of bakery products by designing eye-catching displays that showcased the team''s skills and craftsmanship.
Education
Dallas Can Academy Dallas, TX
10.2001
Skills
- Sales Strategies
- Customer Service
- CRM proficiency
Timeline
Sales Technician
ESP
04.2024 - Current
Key Holder Leader
Torrid Clothing Store
05.2022 - Current
Bakery Team Leader
Sam's Club
03.2020 - 09.2022
Dallas Can Academy
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