Alona Degnan
Buffalo,NY
Summary
Dynamic Medical Secretary with a proven track record at Mobile Primary Care, enhancing clinic operations through effective patient scheduling and meticulous electronic recordkeeping. Adept at building interpersonal relationships and ensuring HIPAA compliance, I excel in streamlining processes to reduce wait times and improve service delivery.
Overview
2
2
years of professional experience
Work History
Medical Secretary
Mobile Primary Care
11.2024 - Current
- Streamlined scheduling processes to improve clinic operations.
- Maintained accurate medical records using electronic health record systems.
- Coordinated communication between patients and healthcare providers for effective service delivery.
- Assisted in billing and insurance claims processing to ensure timely reimbursements.
- Handled incoming calls and inquiries professionally, providing necessary information to patients.
- Organized patient files and documentation, improving retrieval efficiency by implementing systematic filing methods.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
Cook/Cashier
Pete N Paul’s Pockets
06.2023 - 11.2024
- Prepared diverse menu items following established recipes and maintaining quality standards.
- Operated kitchen equipment effectively to ensure efficient food preparation.
- Assisted in inventory management, tracking supplies, and minimizing waste.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Adapted quickly to changing orders during peak hours, ensuring timely service.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Education
Culinary Arts
Emerson School Of Hospitality
Buffalo, NY06.2023
Skills
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
- Strong organizational skills
- Telephone customer support
- HIPAA compliance
- Payment collection
- Electronic recordkeeping
- Patient scheduling proficiency
- Detail-oriented approach
- Interpersonal relationship building
- Adaptable to change
- Inventory management
- Time management mastery
- Conflict resolution techniques
- Appointment coordination
- Insurance authorization management
Timeline
Medical Secretary
Mobile Primary Care
11.2024 - Current
Cook/Cashier
Pete N Paul’s Pockets
06.2023 - 11.2024
Culinary Arts
Emerson School Of Hospitality
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