Alondra Leon Molina
Phoenix ,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Credit Union industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Truwest Credit Union
Phoenix , AZ
03.2021 - Current
- Helped members every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
- Researched and rapidly resolved member conflicts to maintain key accounts.
Branch Training Mentor
Arizona Federal Credit Union
Phoenix , AZ
10.2020 - 03.2021
- Trained and mentored 3 new personnel hired to fulfill various roles.
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Personal Banker
Arizona Federal Credit Union
Glendale , AZ
06.2018 - 09.2020
- Assisted members with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Informed members of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Sr Teller
Arizona Federal Credit Uniona
Phoenix, AZ
07.2016 - 05.2017
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Performed general teller duties for drive-thru line.
- Maintained, organized and stocked teller window areas.
- Managed shift schedule for team of 7.
- Submitted referrals and participated in product sales campaigns.
- Politely assisted over 50 members per day in fast and high-pressure environment.
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative
Truwest Credit Union
03.2021 - Current
Branch Training Mentor
Arizona Federal Credit Union
10.2020 - 03.2021
Personal Banker
Arizona Federal Credit Union
06.2018 - 09.2020
Sr Teller
Arizona Federal Credit Uniona
07.2016 - 05.2017
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