Alondra Montes-Palacios
EL PASO
Summary
Dynamic and dedicated professional with extensive experience in customer service at McDonald's, excelling in teamwork and communication. Proven ability to enhance customer satisfaction through efficient service and a welcoming atmosphere. Skilled in multitasking and safe food handling, consistently contributing to a positive team environment and achieving operational goals.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
07.2024 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted other team members to achieve goals.
Barista
Dunkin' Donuts
10.2023 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Crew Member
McDonald's
02.2022 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
El Dorado High School
El PasoSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Flexible schedule
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Crew Member
McDonald's
07.2024 - Current
Barista
Dunkin' Donuts
10.2023 - 01.2024
Crew Member
McDonald's
02.2022 - 08.2022
El Dorado High School
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