Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alondra Sanchez

Bakersfield,CA

Summary

I'm a reliable and hardworking individual with experience in both customer service and healthcare. I currently work as a front desk receptionist at Accelerated Urgent Care, where I've gained hands-on experience managing patient scheduling, processing medical referrals, and handling sensitive medical records following HIPAA regulations. This role has allowed me to expand my knowledge of healthcare procedures while maintaining professionalism and confidentiality. My previous experience at Chipotle and Dick’s Sporting Goods helped me build strong communication skills and the ability to stay organized and efficient in fast-paced, team-driven environments. I'm dependable, detail-oriented, and always ready to my team and the individuals we serve.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Accelerated Urgent Care
01.2022 - Current
  • Welcoming and registering patients in a fast-paced urgent care setting, ensuring a smooth check-in process and accurate medical/insurance data entry.
  • Answer and direct phone calls
  • Knowledgeable of various health insurance plans (PPO, HMO, Medicare/Medicaid), helping patients understand coverage, co-pays, and billing.
  • Handle co-payments, process insurance verifications, and maintain compliance with HIPAA and clinic protocols.
  • Prepare patient charts, handle record requests, and inventory.
  • Maintain accurate patient records using our electronic medical record (EMR) system.
  • Process referrals for diagnostic imaging including MRI, CT scans, and ultrasounds.

Front End Associate

Dick's Sporting Goods
08.2020 - 08.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in training new hires, sharing knowledge and best practices for front end operations.

Team Member

Chipotle Mexican Grill
05.2018 - 08.2020
  • Welcoming Hospitality
  • Cash Handling
  • Customer Service
  • Maintenance
  • Contributed to team success by completing jobs quickly and accurately.
  • Server

Education

Bachelor of Arts - Psychology

California State University, Bakersfield
Bakersfield, CA
05-2024

Associate of Arts - Sociology

Bakersfield College
Bakersfield, CA
05-2022

No Degree -

Independence High School
Bakersfield, CA
05-2018

Skills

  • Customer Service Excellence
  • Bilingual
  • Problem Solving
  • Attention to detail
  • Multi-tasker
  • Communicative
  • Fast-paced
  • Data entry
  • Team Player
  • Sensitive information handling

Timeline

Front Desk Receptionist

Accelerated Urgent Care
01.2022 - Current

Front End Associate

Dick's Sporting Goods
08.2020 - 08.2022

Team Member

Chipotle Mexican Grill
05.2018 - 08.2020

Bachelor of Arts - Psychology

California State University, Bakersfield

Associate of Arts - Sociology

Bakersfield College

No Degree -

Independence High School