Alphanso Cooke
Parkville,MD
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
6
6
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
BALTIMORE, MD
2018.04 - Current
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Organized special events or meetings related to the department's activities.
- Conducted performance reviews for staff members.
- Facilitated communication between management, staff, and customers.
- Assisted in budget preparation by providing cost estimates for projects.
- Created reports summarizing daily operations for upper-level management review.
- Established goals for each team member and monitored progress towards those objectives.
- Managed inventory levels of supplies required for daily operations.
- Resolved customer complaints in a timely manner.
- Developed and implemented departmental policies and procedures.
- Monitored department operations to ensure productivity standards were met.
- Collaborated with other departments to coordinate activities and resolve issues.
- Evaluated current systems and identified opportunities for streamlining processes.
- Provided coaching and mentoring support to team members.
- Ensured compliance with all safety regulations across the department.
- Implemented strategies to increase efficiency while reducing costs.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Directed and supervised staff performance.
- Delegated work to staff, setting priorities and goals.
Mental Health Technician
Hopes Horizon
BALTIMORE, MD
2020.01 - 2020.09
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Developed positive relationships with patients while maintaining professional boundaries.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Administered medications as prescribed, ensuring adherence to treatment protocols.
- Issued medications from clinic dispensary and kept records using specified procedures.
- Assisted patients improve social relationships and engagement.
Education
HVAC Technician -
North American Trade Schools
Windsor Mill, MD2010-08
Skills
- Stock management
- Growth planning
- POS systems operations
- Process and procedure development
- Customer Service
- Problem Resolution
Timeline
Mental Health Technician
Hopes Horizon
2020.01 - 2020.09
Department Supervisor
The Home Depot Inc
2018.04 - Current
HVAC Technician -
North American Trade Schools