Keisha Hogan
Jackson,MS
Summary
Dynamic and results-driven professional with extensive experience in operations management at Lowe’s. Proven track record in enhancing customer satisfaction through effective problem resolution and performance improvement. Skilled in inventory management and team supervision, consistently achieving productivity targets while fostering a collaborative work environment. Committed to optimizing workflows and driving operational excellence.
Overview
15
15
years of professional experience
Work History
Department Supervisor
Paint
Jackson Ms
06.2024 - 06.2025
- Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
- Negotiated contracts with carriers to secure favorable rates on shipping services, resulting in cost savings for the company.
- Collaborated with cross-functional teams to address any bottlenecks in the fulfillment process, improving overall throughput.
- Oversaw maintenance of warehouse equipment, ensuring timely repairs and replacements to minimize downtime.
- Implemented performance metrics to track individual progress and identify areas for improvement within the team.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Monitored employee work hours and managed schedules to maintain adequate staffing levels while controlling overtime costs.
- Implemented quality control measures to reduce errors in order processing, leading to fewer returns and increased customer satisfaction.
- Reviewed existing operational procedures regularly, recommending updates as necessary based on industry best practices.
Fulfillment Lead
Lowe’s
Jackson Ms
06.2021 - 11.2023
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
- Prioritized tasks to meet dynamic conditions and changing company demands.
- Ensured proper documentation of all shipments, minimizing delays due to customs or other regulatory requirements.
- Managed incoming shipments from vendors by scheduling appropriate receiving times and organizing labor resources efficiently.
- Documented orders and updated daily logs with shift activities and incidents.
- Handled production picking, packing and shipping orders.
- Managed, motivated and monitored team of Number+ associates every shift.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Processed more than Number orders each shift with consistent record of meeting or exceeding productivity targets.
- Reduced order lead time by streamlining workflows and reallocating resources as needed during peak periods.
- Assessed team member performance for compliance with company standards.
- Coordinated with team members for efficient inventory management, maintaining optimal stock levels and reducing backorders.
- Developed strong relationships with vendors to ensure timely deliveries and resolve any issues promptly.
- Pulled orders quickly to maintain demanding productivity goals.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Kept work areas neat, clean and free from debris.
Assistant Store Manager
Dollar General
Hazlehurst, MS
05.2016 - 03.2020
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Assistant Store Manager
Family Dollar
Hazlehurst, MS
10.2010 - 12.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Raymond High School
Raymond, MS05.2006
Skills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Customer relations
- Time management
- Leadership skills
- Staff supervision
- Inventory management
- Interactive communication skills
- Performance improvement
- Workflow optimization
- Policy enforcement
- Sales strategies
- Growth planning
- Sales growth
- Process and procedure development
- Stock management
- Leadership
- Recovery management
- Promotions execution
- Multi-tasking mastery
- Employee engagement
- Team supervision
- Customer engagement
- Coaching and mentoring
- Product restocking
- Staff management
- Work planning and organization
- Training and mentoring
- Employee performance evaluation
- Operations management
- Training and development
- Employee scheduling
- Order processing
- Performance management
- Flexible schedule
Timeline
Department Supervisor
Paint
06.2024 - 06.2025
Fulfillment Lead
Lowe’s
06.2021 - 11.2023
Assistant Store Manager
Dollar General
05.2016 - 03.2020
Assistant Store Manager
Family Dollar
10.2010 - 12.2014
Raymond High School