Erika Alspach

Administration & Communication:

• Coordinated executive calendars and schedules for leadership and staff in a high-volume, fast-paced environment.
• Managed professional correspondence including emails, phone calls, and official memos to streamline daily operations.
• Facilitated team meetings by drafting comprehensive agendas and recording precise, actionable minutes.
• Organized agency events by managing end-to-end logistics, venue coordination, and day-of execution.
• Designed community newsletters to communicate program updates, events, and essential news to stakeholders.

Compliance & Documentation:

• Managed client documentation to ensure absolute data accuracy, confidentiality, and system compliance.
• Maintained program records in strict alignment with DODD guidelines and HIPAA privacy standards.
• Leveraged AI software to interpret complex regulations and enhance agency compliance with DODD rules.
• Built interactive forms using advanced PDF editors to modernize and streamline administrative data collection.
• Supported intake processes by effectively coordinating documentation between incoming clients and service providers.

Data, Finance & Tech Support:

• Provided tech support to coworkers, troubleshooting software, hardware, and specialized system issues.
• Verified vendor invoices against internal records to ensure accurate billing and timely distributions.
• Partnered with interdisciplinary teams and external service providers to optimize communication and client care.

• Assist in managing daily store operations, staff activities, and customer engagement.
• Support hiring and onboarding of new staff.
• Collaborate on marketing initiatives (social media, signage, local outreach).
• Aid in organizing and executing store events (game nights, tournaments, launches).
• Monitor and assist with inventory, restocking, and vendor coordination.
• Contribute to business continuity efforts during leadership transitions.
• Participate in leadership meetings and provide updates to the store owner.

• Provided exceptional customer service during peak hours to enhance satisfaction.
• Adapted to changing customer needs while addressing concerns with professionalism.
• Managed cash and credit transactions accurately, ensuring seamless carryout orders.
• Supported teammates to maintain efficient restaurant operations.

• Managed dietary information using EPIC; assisted in transitioning from QCPR.
• Coordinated event logistics and prepared function sheets for hospital staff.
• Operated point-of-sale systems and generated financial reports and deposits.
• Created product labels with nutritional and ingredient information using Date Code Genie.
• Trained new staff on departmental procedures and software systems.

• Transport and set up field equipment.
• Worked closely with coaches for field set-ups for practices and games.
• Received, stored, cleaned, and collected equipment and laundry used by the football team and responsible for the portable field athletic equipment.

• Greeted carryout guests, leveraging menu knowledge and selling techniques to enhance customer experience.
• Ensured items are prepared properly and in a timely manner.
• Handled cash and credit transactions; accounted for all cash, credit cards, coupons, and gift cards.
• Resolved guest complaints professionally, ensuring satisfaction and loyalty.
• Answered phone calls promptly and courteously, facilitating efficient communication with guests.