Alvaro Ortiz
Sunny Isles ,FL
Summary
Knowledgeable Customs brooker with strong background managing wide range of business operations. Adept at developing and implementing new strategies with strong understanding of industry landscape. Motivated self-starter quickly adapts to changing environments and manages multiple tasks simultaneously. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Sanofi-Aventis Venezuela S.A.
Caracas, Venezuela
11.2008 - 01.2010
- Processed customs declarations and maintained records of customs documents.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Prepared shipping documentation, maintaining compliance with Customs and international regulations.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
Freight Broker
Old American Business, C.A.
La Guaira, Venezuela
11.2010 - 03.2011
- Tracked shipments and trucks out on deliveries.
- Verified and noted count and condition of cargo received.
- Inspected freight for any damage or faults prior to loading.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Communicated with drivers and dispatch to coordinate delivery schedules.
Customs Broker
Ronelinter, C.A
La Guaira, Venezuela
11.2010 - 03.2011
- Lawfully cleared merchandise through customs per client and government requirements.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Check and inspect merchandise and declaration with the state officials according to the law.
Customs Broker
LAGS ADUANA
La Guaira, Venezuela
03.2011 - 06.2015
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
- Coordinated with shipping and transport companies on behalf of clients.
Import Analyst
Aspen Labs
Caracas, Venezuela
06.2015 - 06.2016
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
- Developed and maintained relationships with customs brokers and freight forwarders.
Loaner Car Representative
Group 1
Miami, Florida
11.2020 - 12.2021
- Manage the administration of loaner vehicles to customers.
- Manage the flow of our loaner fleet.
- Completes all necessary paperwork, explains loaner policies and procedures, and obtains all appropriate customers approvals.
- Assist customers with vehicle drop-off and pick-up.
- Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information.
- Updates client data base as needed.
- Checks-in returned cars, inspecting for damage and securing mileage and closes agreement.
- Arranges for repairs of damaged or malfunctioning cars.
- Ensures that cars are clean and operable before delivery to client.
- Maintains CSI at or above Company standards
Service Booker
Group 1
Miami, Florida
12.2021 - Current
- Review repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedures manual
- Return improperly completed repairs to the person originating the document for correction and/or completion as necessary
- Determine and enter the applicable labor operation codes, failure codes, parts stamps, and/or other administrative data required and enter them onto the repair orders
- Interpret and translate Technicians comments into damage codes/operation codes
- Flag the appropriate Technicians for the hours earned on the operations they performed according to the manufacturer’s policies and procedures
- Work alongside the Warranty Administrator to check repair orders against the vehicles service history to avoid making duplicate claims and Technician receiving double payment\
Education
Associate of Science - Foreign Trade
Instituto Universitario De Tecnologia (IUTA)
Caracas, Venezuela08.2012
Customs
Trade Training Adiestramiento
La Guaira, Venezuela02.2010
Skills
- Data Entry
- Import and Export Operations
- Critical Thinking
- Warranty Processing
- Customer Service
- Operational Efficiency
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Service Booker
Group 1
12.2021 - Current
Loaner Car Representative
Group 1
11.2020 - 12.2021
Import Analyst
Aspen Labs
06.2015 - 06.2016
Customs Broker
LAGS ADUANA
03.2011 - 06.2015
Freight Broker
Old American Business, C.A.
11.2010 - 03.2011
Customs Broker
Ronelinter, C.A
11.2010 - 03.2011
Administrative Assistant
Sanofi-Aventis Venezuela S.A.
11.2008 - 01.2010
Associate of Science - Foreign Trade
Instituto Universitario De Tecnologia (IUTA)
Customs
Trade Training Adiestramiento
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