Alvin Acuna
Miami,FL
Summary
An organized, Detailed-oriented, and conscientious self-starter; Able to strategize and prioritize effectively and remain calm under pressure. A effective leader; Able to maintain cultural sensitivity, Establish rapport with members of diverse groups, And promote team cohesiveness. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful front desk setting.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Riu Plaza Miami Beach
12.2020 - Current
- Greeted Visitors and customers upon arrival offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- calculated billings and posted charges to room accounts, reviewing charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees, and payments.
Maintenance Worker
L&c royal maintenance
12.2017 - 01.2020
- Help with small repairs for the condominiums in a friendly and professional manner with residence
- Cleaning every floor, with making sure the tanks of trash don’t overflow, and keeping the lobby as clean as possible as well as the bathroom
- Knowledge of all day to day routine in hotel practices.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety precautions to avoid personal injury and provide safe work environment.
Education
Associates Degree -
Miami Dade College
Miami, FL 11380 NW 27th Ave, Miami, FL 3316705.2018
High School Diploma -
Monsignor Edward Pace High School
15600 NW 32nd Ave, Miami Gardens, FL 3305406.2015
Skills
- Dependability
- Adaptability
- Resourceful
- Problem Solving
- Time Management
- Flexibility
- Organizational
- Excel Proficient
- PowerPoint
- Microsoft Office
- Registration Processing
- Report Generation
References
(Diego Garcia, Front Desk Manager, SG resorts, 305-901-9214), (Diego Acuna, Security Director, Elite Guard, 954-610-6125) (Ashley H, Front Desk Manager, Riu Plaza Miami Beach, 786-799-1448) (Gabriela Gonzalez, Riu Plaza Miami Beach, 786-721-3832)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
Riu Plaza Miami Beach
12.2020 - Current
Maintenance Worker
L&c royal maintenance
12.2017 - 01.2020
Associates Degree -
Miami Dade College
High School Diploma -
Monsignor Edward Pace High School
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