Alvin Wu
Grove City,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Driver
Uber
07.2018 - Current
- Streamlined route coordination to ensure punctual deliveries and maximize operational efficiency
- Adapted and refined routes according to real-time traffic and weather updates, ensuring prompt and seamless transportation services
- Implemented systematic procedures for obtaining customer signatures, ensuring accurate completion and processing of essential paperwork.
Direct Sales Representative
Spectrum
04.2017 - 01.2020
- Successfully cold-called leads and closed large number of new sales.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives
- Evaluated customer satisfaction and identified immediate service requirements after completed sales.
- Provided consultation on products and services and applied customer services and upselling techniques to increase sales
- Developed and delivered engaging sales presentations to convey product benefits.
Cashier / Assistant Gaming Coordinator
Players Paradise Arcade
08.2015 - 04.2017
- Met customer needs through polite, friendly and attentive service.
- Helped customers complete purchases.
- Trained new cashier team members in customer service and money handling processes.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Cashier
Vape Shop
05.2015 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Driver
Happys Pizza
06.2015 - 04.2017
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Driver
Grandmas Pizza
08.2013 - 11.2013
Driver
Columbus Dispatch
04.2013 - 07.2013
Cashier
Honey Baked Ham
12.2012 - 05.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Manager
Chuchays Market
06.2012 - 02.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Skills
- Customer Service
- Lead Generation
- Workforce Management
- Verbal and Written Communication
- Time Management
- Complex Problem-Solving
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Driver
Uber
07.2018 - Current
Direct Sales Representative
Spectrum
04.2017 - 01.2020
Cashier / Assistant Gaming Coordinator
Players Paradise Arcade
08.2015 - 04.2017
Driver
Happys Pizza
06.2015 - 04.2017
Cashier
Vape Shop
05.2015 - 04.2017
Driver
Grandmas Pizza
08.2013 - 11.2013
Driver
Columbus Dispatch
04.2013 - 07.2013
Cashier
Honey Baked Ham
12.2012 - 05.2013
Manager
Chuchays Market
06.2012 - 02.2013