Alyah Cohen
Steam Pub
Southampton,PA
3
years of professional experience
Dynamic host with proven strengths in customer service, team collaboration, and multitasking. Committed to enhancing guest experiences and optimizing service operations in fast-paced environments.
Work History
Host
3 Years 4 Months- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen and waitstaff to streamline service operations.
- Trained new hosts on customer service standards and operational procedures.
- Handled guest inquiries and concerns, enhancing overall dining experience.
- Monitored dining area for cleanliness and readiness, maintaining high standards.
- Assisted in event planning by organizing seating arrangements for special occasions.
- Provided feedback to management on service improvements and guest preferences.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma
No Degree - Nursing
Skills
Reservations
Reservation coordination
Seating arrangements
Table coordination
Collaborative mindset
Customer service
Guest relations
Positive demeanor
Phone etiquette
Time management
Adaptable to change
Booking management
Seating management
Table management
Professional appearance
Order accuracy
Timeline
Host
Steam Pub
04.2023 - CurrentRead More
St. Hubert Catholic High School For Girls
High School Diploma
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Bucks County Community College
No Degree from Nursing
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