Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyiah Engert

Rochester,NY

Summary

Dynamic professional with a proven record of accomplishment in customer service and cash handling, honed at Dicks Sporting Goods and other notable retailers. Excelled in team leadership and problem-solving, ensuring efficient operations and customer satisfaction. Skilled in merchandise stocking and order processing, consistently maintaining accuracy and driving sales growth. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

1
1
year of professional experience

Work History

Crew Member

McDonald's Restaurant
02.2024 - 06.2024
  • Maintained organized storage areas for food products, beverages and restaurant supplies
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Resolved customer complaints in a professional manner
  • Monitored quality of food served to ensure it met company standards for presentation and temperature
  • Maintained an organized work area to ensure efficient operations
  • Processed takeout orders quickly to ensure timely delivery of meals
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies

Fulfillment Expert

Target
07.2024 - 08.2024
  • Trained staff members on proper packing techniques to minimize damage during shipping
  • Maintained correct records of incoming and outgoing shipments
  • Managed inventory levels by monitoring stock and sales trends, adjusting order quantities accordingly
  • Monitored warehouse operations and ensured compliance with safety regulations
  • Developed and maintained relationships with suppliers to ensure timely delivery of orders
  • Coordinated with suppliers to ensure timely delivery of products

Retail Cashier

Dicks Sporing Goods
08.2024 - 02.2025
  • Performed opening and closing duties such as setting up registers, counting cash drawers
  • Processed cash, credit, and check payments accurately and efficiently
  • Reported any suspicious activity or theft at once to management
  • Aided customers with product selection and answered any questions they had
  • Stocked shelves when needed and kept the sales floor neat and organized
  • Checked IDs for age-restricted purchases such as alcohol or cigarettes
  • Balanced the daily cash register transactions with accuracy and attention
  • Skills
  • Exchanges and refunds
  • Cash control accuracy
  • Cash handling

Education

Associate of Science - Criminal Justice

Monroe Community College
Rochester, NY

High School Diploma - undefined

Fairport High School
Fairport, NY
06.2024

Skills

  • Customer service
  • Merchandise stocking
  • Display setup
  • Problem-solving
  • ID verification
  • Team leadership
  • Verbal and written communication
  • Order processing
  • Teamwork and collaboration
  • Flexible schedule
  • Reliability and punctuality
  • Time management
  • Workplace cleanliness
  • Customer engagement
  • Store opening and closing
  • Cash handling
  • Building customer loyalty
  • Cash handling expertise
  • Exchanges and refunds
  • Handling returns and exchanges
  • Merchandising awareness

Timeline

Retail Cashier

Dicks Sporing Goods
08.2024 - 02.2025

Fulfillment Expert

Target
07.2024 - 08.2024

Crew Member

McDonald's Restaurant
02.2024 - 06.2024

High School Diploma - undefined

Fairport High School

Associate of Science - Criminal Justice

Monroe Community College
Alyiah Engert