ALYSON BETANCOURT
Mansfield,TX
Summary
Dynamic and results-driven professional with a strong background in customer service and administrative support at Care Now Urgent Care. Proven ability to enhance patient experiences through effective scheduling and insurance verification. Skilled in multitasking and team collaboration, consistently improving operational efficiency and maintaining confidentiality in compliance with HIPAA regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Representative
CARE NOW URGENT CARE
10.2023 - Current
- Provided administrative support by scheduling appointments and managing patient inquiries effectively.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
Visual Merchandiser
At Home Decor Superstore
12.2020 - 08.2023
- Worked with store managers to implement new displays, promotions and store layout changes.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
Education
MANSFIELD HIGH SCHOOL
Mansfield, TXSkills
- Customer service
- Privacy and confidentiality
- Scheduling appointments
- Insurance verification
- Team collaboration
- Multitasking and organization
Certification
- CPR certified
Timeline
Patient Representative
CARE NOW URGENT CARE
10.2023 - Current
Visual Merchandiser
At Home Decor Superstore
12.2020 - 08.2023
MANSFIELD HIGH SCHOOL
Similar Profiles
Jacquelyn JohnsJacquelyn Johns
Patient Care Representative/New Hire Trainer at Care Now Urgent CarePatient Care Representative/New Hire Trainer at Care Now Urgent Care
Melisa DominguezMelisa Dominguez
Certified Medical Assistant at Optum Urgent Care/ Exer Urgent CareCertified Medical Assistant at Optum Urgent Care/ Exer Urgent Care
Lee HudsonLee Hudson
Patient Service Representative at Care Now Urgent CarePatient Service Representative at Care Now Urgent Care
Riad OuldkhaouaRiad Ouldkhaoua
Cart Attendant at Sam's ClubCart Attendant at Sam's Club
Kahalia SmithKahalia Smith
Intern Case Management at Under 1 RoofIntern Case Management at Under 1 Roof