Alyson George
Green
Summary
Detail-oriented dental front office receptionist with expertise in patient scheduling, HIPAA compliance, and insurance processing. Committed to enhancing patient satisfaction through effective communication and efficient office management.
Overview
10
10
years of professional experience
Work History
Dental Front Office Receptionist
Skiffey Family Dentistry
05.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Processed patient insurance claims and verified eligibility for seamless billing operations.
- Maintained accurate patient records using dental practice management software.
- Assisted in implementing office policies that improved patient satisfaction scores.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Provided excellent customer service to create positive experiences and build patient trust.
Associate
Revcare
01.2024 - 08.2024
- Processed medical record requests for healthcare providers, attorneys, and patients.
- Reviewed records to ensure HIPAA compliance and confidentiality.
- Performed quality control checks on medical documentation.
- Coordinated secure release and transfer of protected health information.
- Maintained accuracy while handling large volumes of sensitive records.
Dental Front Office Receptionist
Marino Dental
09.2020 - 12.2023
- Processed patient insurance claims and verified eligibility for seamless billing operations.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Operating Room Coordinator
Canton Pediatric Dental Center
03.2020 - 08.2020
- Coordinated surgical scheduling for multiple providers.
- Reviewed pre-operative instructions and financial information with patient's parents or guardian.
- Collected copays, deductibles, and co-insurance payments.
- Confirmed surgery dates and maintained scheduling accuracy.
- Communicated with patients and regarding preparation requirements and procedures.
Administrative Assistant
Wilson Family Dental
09.2016 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with office organization and workflow management.
Education
BBA - Computer Information Systems
Kent State University
Kent, OH05-2028
High School Diploma -
Treca Digital Academy
Marion, OH05-2017
Skills
- Dental terminology
- HIPAA compliance
- Patient scheduling
- Office organization
- Insurance verification
- Dentrix
- Open Dental
- Denticon
- Eaglesoft
- Data Entry
- Multitasking & Organization
- Treatment Coordination
Timeline
Dental Front Office Receptionist
Skiffey Family Dentistry
05.2025 - Current
Associate
Revcare
01.2024 - 08.2024
Dental Front Office Receptionist
Marino Dental
09.2020 - 12.2023
Operating Room Coordinator
Canton Pediatric Dental Center
03.2020 - 08.2020
Administrative Assistant
Wilson Family Dental
09.2016 - 02.2020
BBA - Computer Information Systems
Kent State University
High School Diploma -
Treca Digital Academy