Alyson Patrick
SEDALIA,MO
Summary
Dynamic Dispatch Coordinator at State Fair Towing with a proven track record in customer service and communication management. Enhanced client satisfaction through effective relationship building and conflict resolution. Skilled in scheduling and data entry, consistently delivering accurate logistics information in high-pressure situations. Committed to fostering positive interactions and efficient operations.
Overview
11
11
years of professional experience
Work History
Dispatch Coordinator
State Fair Towing
08.2022 - Current
- Developed strong relationships with clients by providing consistent updates on driver statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
Paraprofessional Substitute
Pettis County School Districts
06.2020 - 12.2023
- Improved classroom management by consistently enforcing rules and maintaining a structured environment.
- Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
- Contributed to a safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
- Assisted in the implementation of behavior management strategies, reducing disruptions and fostering a positive learning atmosphere.
Emergency Room Technician
Bothwell Regional Health Center
05.2014 - 10.2016
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Provided exceptional service by maintaining a professional demeanor and exercising excellent interpersonal skills when interacting with patients, families, and colleagues alike.
Education
No Degree - Substitute Certification
DESE
Sedalia, MO05-2022
High School Diploma -
LaMonte R-lV School District
La Monte, MO05-2014
No Degree - Certified Nurses Aid Certification
State Fair Community College
Sedalia, MO05-2013
Skills
- Software familiarity
- Scheduling proficiency
- Data entry
- Customer service
- Microsoft office
- Decision-making
- Customer request management
- Communication management
- Creative thinking
- Calendar and scheduling software
- Workload management
- Attention to detail
Timeline
Dispatch Coordinator
State Fair Towing
08.2022 - Current
Paraprofessional Substitute
Pettis County School Districts
06.2020 - 12.2023
Emergency Room Technician
Bothwell Regional Health Center
05.2014 - 10.2016
No Degree - Substitute Certification
DESE
High School Diploma -
LaMonte R-lV School District
No Degree - Certified Nurses Aid Certification
State Fair Community College
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