Alyssa Arnold
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Shift Leader
Walgreens
11.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
Shift Lead
Hyundai
09.2020 - 04.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Customer Service Representative
Nike
02.2018 - 08.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Primavera
06.2017
Skills
- Production Reporting
- Operations Support
- Production Scheduling
- Customer Service Management
- Flexible Schedule
- Technical Support
- Team Supervision
- Conflict Resolution
- Role Modeling
- Customer service focus
Timeline
Shift Leader
Walgreens
11.2022 - 06.2023
Shift Lead
Hyundai
09.2020 - 04.2022
Customer Service Representative
Nike
02.2018 - 08.2020
High School Diploma -
Primavera