Alyssa Brewer
Target
The Woodlands,TX
1
Certification
7
years of professional experience
Guest services professional with proven track record of delivering exceptional customer experiences. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, effective communication, and problem-solving. Reliable and flexible with changing needs, ensuring smooth operations and customer satisfaction.
Work History
Guest Advocate
1 Year 9 Months- Delivered exceptional guest service to enhance customer satisfaction and loyalty.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Server
2 Years 1 Month- Collaborated with team members during busy shifts to streamline workflow and enhance guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with a Point-Of-Sale system to place orders, manage bills, and handle complimentary items.
- Created hand-drawn infographics to effectively promote product specials, increasing customer awareness and engagement.
Sales Associate
1 Year 5 Months- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted with visual merchandising, creating displays that effectively attracted customers to targeted products and promotions.
- Handled cash transactions accurately, ensuring balanced registers and contributing to smooth end-of-shift operations.
Cashier
8 Months- Operated a register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and transactions at the sales counter. complete purchases, locate items, and join reward programs.
- Knowledgeably answered questions about company policies and addressed customer concerns.
Host
1 Year 7 Months- Managed high-pressure situations effectively while coordinating team responses. and effectively managed large parties or unexpected events.
- Responded to customer inquiries regarding hours, seating, and menu details, enhancing their dining experience.
- Processed reservations accurately while considering scheduling demands and kitchen output. with scheduling demands and kitchen output in time to avoid overbooking.
Education
High School Diploma
Skills
Guest relations
Verbal and written communication
Team collaboration
Conflict resolution
Attention to detail
Computer skills
Stress tolerance
Certification
- TABC Certified
- Food Handler Certified
- Microsoft Word Certified
Timeline
Guest Advocate
Target
11.2024 - CurrentRead More
Server
Chuy’s Tex-Mex
10.2022 - 11.2024Read More
Cashier
HEB
02.2022 - 10.2022Read More
Sales Associate
Marshalls
10.2021 - 03.2023Read More
Host
Chuy’s Tex-Mex
02.2020 - 09.2021Read More
Travis B. High School
High School Diploma
Read More