Alyssa Castillo
KANSAS CITY,Missouri
Summary
Results-driven travel agent with expertise in itinerary planning and travel research. Proven ability to enhance client experiences through customized travel solutions and exceptional problem-solving skills.
Overview
5
5
years of professional experience
Work History
Travel Agent
Intele Travel
Kansas City, MO
12.2025 - Current
- Designed customized travel itineraries based on client preferences and budget considerations.
- Researched and negotiated with suppliers to secure competitive rates for accommodations and transportation.
- Provided expert advice on travel regulations, destination highlights, and local customs to enhance client experiences.
- Managed bookings and reservations using industry-standard software to ensure accuracy and efficiency.
- Assisted clients in resolving travel issues, including cancellations, delays, and itinerary changes promptly.
- Trained new team members on booking systems and customer service best practices to improve overall performance.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Mail Sorter
PrimeFlight
Kansas City, MO
09.2025 - 01.2026
- Sorted incoming mail efficiently to ensure timely delivery across operational areas.
- Operated automated sorting machinery, maintaining optimal performance and safety standards.
- Collaborated with team members to streamline sorting processes, enhancing workflow efficiency.
- Inspected packages for damage and proper labeling, ensuring compliance with shipping regulations.
- Trained new staff on mail sorting procedures and equipment operation for consistent productivity.
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
Elderly Caregiver
Phonix Assisted Living
Independence, MO
05.2024 - 09.2024
- Provided compassionate care and companionship to residents, enhancing emotional well-being.
- Assisted with daily living activities, ensuring comfort and safety for elderly individuals.
- Monitored health conditions and reported changes to nursing staff promptly.
- Developed and implemented personalized care plans in collaboration with families and healthcare teams.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
Manager
Hamra Enterprises
Kansas City, MO
07.2021 - 08.2024
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Developed training programs, enhancing staff skills and operational efficiency.
- Managed inventory levels, optimizing stock management and reducing waste.
- Implemented process improvements, increasing team productivity and service quality.
- Established customer feedback mechanisms, driving enhancements in service delivery and satisfaction.
- Accomplished multiple tasks within established timeframes.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
No Degree - Medical Assistant
Concorde Career College
Kansas City, MO08-2026
High School Diploma -
Home School
Kansas City, MO06-2023
Skills
- Itinerary planning
- High volume environments
- Travel arrangements
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Basic housekeeping
- Emotional support
- Relationship building
- Flexible schedule
- Verbal and written communication skills
- Mobility assistance
- HIPAA compliance
Languages
English
Full Professional
Timeline
Travel Agent
Intele Travel
12.2025 - Current
Mail Sorter
PrimeFlight
09.2025 - 01.2026
Elderly Caregiver
Phonix Assisted Living
05.2024 - 09.2024
Manager
Hamra Enterprises
07.2021 - 08.2024
No Degree - Medical Assistant
Concorde Career College
High School Diploma -
Home School