ALYSSA CEDAR
Philadelphia,PA
Summary
Dynamic healthcare professional with a strong foundation in patient interaction and administrative support, dedicated to enhancing client satisfaction through effective communication and meticulous management of patient information. Proven ability to resolve complex issues while thriving in high-pressure environments, consistently driving efficiency and fostering robust client relationships. Eager to transition into a new field, leveraging critical skills to make a positive impact in diverse professional settings. Committed to continuous growth and contributing valuable insights to any team.
Overview
4
4
years of professional experience
Work History
Patient Services Associate
Pennsylvania Hospital
08.2025 - Current
- Registered patients accurately in electronic medical records, verifying demographics, insurance, and appointment details.
- Coordinated patient check-in and check-out workflows, maintaining steady front desk operations.
- Responded to patient inquiries professionally, resolving scheduling and service questions promptly.
- Processed insurance authorizations and referrals, ensuring compliance with departmental requirements.
Call Center Representative
Philadelphia Federal Credit Union
12.2024 - 08.2025
- Perform accurate and efficient data entry while managing high-volume inbound and outbound calls (80+ daily), completing dispute-related forms, and scheduling appointments for members.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Bookseller/Customer Service Representative
Barnes & Noble
10.2023 - 12.2024
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
- Responded to inquiries from callers seeking information and placing any over the phone orders to be shipped.
Fulfillment Expert/Specialty Sales Associate
Target
11.2022 - 04.2024
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Provide excellent customer service, resolving issues promptly and directing customers to requested products.
Education
Associate Degree - Health Care Studies: Health Care
Community College of Philadelphia
Philadelphia, PA06-2028
High School Diploma - undefined
Franklin Towne Charter High School
Philadelphia, PA06-2021
Skills
- Customer Service
- Microsoft Excel/Outlook
- Communication skills
- Data Entry
- Insurance processing/verification
- Call documentation
- Schedule management
Timeline
Patient Services Associate
Pennsylvania Hospital
08.2025 - Current
Call Center Representative
Philadelphia Federal Credit Union
12.2024 - 08.2025
Bookseller/Customer Service Representative
Barnes & Noble
10.2023 - 12.2024
Fulfillment Expert/Specialty Sales Associate
Target
11.2022 - 04.2024
High School Diploma - undefined
Franklin Towne Charter High School
Associate Degree - Health Care Studies: Health Care
Community College of Philadelphia