ALYSSA CUESTA
Romulus
Summary
Dedicated professional with leadership experience in customer-facing environments, including travel, food & beverage, and events. Skilled in motivating teams to excel in fast-paced settings, ensuring adherence to security protocols and delivering exceptional customer service. Proficient in leveraging technology to optimize operations. Ready to contribute to leadership, driving daily operations and fostering a culture of excellence.
Overview
8
8
years of professional experience
Work History
Catering Coordinator
Country Kitchen Catering
11.2023 - Current
- Assisted clients in selecting suitable menu options based on dietary/cultural requirements, event type, and budget, while ensuring a balance of taste and presentation.
- Spearheaded various marketing initiatives, overseeing project timelines, resource allocation, and team coordination to achieve project objectives.
- Remote
Travel & Athletics Program Specialist
Alumni Association Of The University Of Michigan
Ann Arbor, MI
08.2024 - 03.2026
- Managed 70-80 alumni travel programs annually, coordinating logistics, itineraries, and traveler communications to deliver high-quality travel experiences.
- Served as the primary contact for alumni travelers, handling inquiries and providing trip guidance while maintaining strong relationships with alumni participants.
- Collaborated with tour operators, marketing teams, and internal stakeholders to develop and promote travel programs and alumni events, including Homecoming, Big House Tours, and the Alumni Association West Coast Tour.
- Analyzed post-trip survey feedback to improve future programming and contributed to internal initiatives as a member of the Culture Action Team to support employee engagement and workplace culture.
Event Manager
Shadowland on Silver Beach
St. Joseph, MI
06.2022 - 11.2023
- Served as the primary point of contact for clients, maintaining open communication to understand their needs and preferences while providing exceptional customer service.
- Supervised event staff, delegated tasks and responsibilities as needed to ensure efficient event operations.
- Leveraged social media platforms to create buzz and excitement for events, driving attendance and engagement among target markets.
- Identified potential risks and develop contingency plans to mitigate them, ensuring the safety and security of all participants.
- Managed client accounts receivable, diligently tracking balances and ensuring timely payment submissions in accordance with established financial policies and procedures.
Cast Member
Walt Disney World Resorts
Orlando, FL
06.2021 - 06.2022
- Analyzed several daily financial reports in order to create accurate recaps of daily operations.
- Planned events that highlighted Cast to increase cast morale and great work.
- Created dream vacation experiences through attention to quality and courtesy.
- Disney Hospitality Leadership Program
- Disney College Program
Data & Policy Intern
Bethany Christian Services
Grand Rapids, MI
01.2020 - 10.2020
- Supported the organization in gathering and analyzing information pertaining to Unaccompanied Children, ensuring accurate documentation and data management.
- Sorted Standard Incident Reports, demonstrating attention to detail and adherence to organizational protocols.
Test Invigilator
English Language Schools, Grand Valley State University
09.2018 - 03.2020
- Proctored the International English Language Testing System (IELTS) and Test of English as a Foreign Language (TOEFL).
- Focused on specific cultural needs of candidates.
- Verified passports, green cards, and other forms of government ID to authenticate candidates.
Education
Bachelor's Degree - International Relations
Grand Valley State University
Allendale, MI04-2020
International Student - undefined
Shanghai University
Shanghai, China08-2019
Skills
- Customer service
- Time management
- Catering sales
- Flexibility
- Event logistics
- Guest relations
- Team leadership and supervision
- On-site execution
Timeline
Travel & Athletics Program Specialist
Alumni Association Of The University Of Michigan
08.2024 - 03.2026
Catering Coordinator
Country Kitchen Catering
11.2023 - Current
Event Manager
Shadowland on Silver Beach
06.2022 - 11.2023
Cast Member
Walt Disney World Resorts
06.2021 - 06.2022
Data & Policy Intern
Bethany Christian Services
01.2020 - 10.2020
Test Invigilator
English Language Schools, Grand Valley State University
09.2018 - 03.2020
International Student - undefined
Shanghai University
Bachelor's Degree - International Relations
Grand Valley State University