Alyssa Gruhn
Santa Fe,NM
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating
memorable dining experiences for restaurant customers. Skilled in anticipating customer needs,
addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in
stressful situations and high-volume environments.
Overview
21
21
years of professional experience
Work History
Server
Izanami
09.2024 - 08.2025
- Delivered elevated guest experiences in a fine-dining, Japanese izakaya setting.
- Educated guests on traditional Japanese cuisine and sake pairings.
- Maintained an attentive and graceful presence during high-volume dinner service.
- Demonstrated deep menu knowledge and collaborated closely with chefs and sake sommelier to ensure guest satisfaction.
- Consistently requested by return guests for warm and professional service.
Server
It's Italia
11.2010 - 09.2012
- Delivered outstanding customer service, increasing referrals and repeat business.
- Set up dining areas to meet diverse event requirements while following strict service protocols.
- Presented menus and answered questions promptly, recommending dishes to suit preferences.
- Maintained deep knowledge of ingredients and cooking methods to support guest needs and dietary restrictions.
Server
Provino's Italian Restaurant
11.2007 - 11.2010
- Set a welcoming tone for the guest experience from first point of contact.
- Communicated effectively with kitchen staff to ensure timely, accurate orders.
- Took initiative with opening/closing duties and shift transitions for seamless operations.
- Guided guests with food allergy concerns toward safe and enjoyable options.
Server
Longhorn Steakhouse
07.2006 - 11.2007
- Prepared tables and dining areas to ensure memorable guest experiences.
- Bussed and reset tables efficiently during high turnover service periods.
- Restocked essential supplies during downtime to ensure readiness.
- Used POS system for order entry, billing, and guest comps.
Restaurant Busser
Little Gardens
07.2004 - 07.2006
- Monitored table activity to promptly clear and reset for new guests.
- Trained new bussing staff on cleanliness and hospitality standards.
- Proactively offered silverware, napkins, and service during busy events.
- Supported team needs and collaborated with servers for smooth service flow.
- Prepared tableside dishes upon request, demonstrating attention to detail.
Skills
- Daily specials memorization
- Team member support
- Table resetting
- Allergy awareness
- Hospitality service expertise
- Strong work ethic
- High volume dining
Timeline
Server
Izanami
09.2024 - 08.2025
Server
It's Italia
11.2010 - 09.2012
Server
Provino's Italian Restaurant
11.2007 - 11.2010
Server
Longhorn Steakhouse
07.2006 - 11.2007
Restaurant Busser
Little Gardens
07.2004 - 07.2006
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