Alyssa Magante
Chula Vista,CA
Overview
6
6
years of professional experience
Work History
Server
California Pizza Kitchen
02.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Expedited order processing for reduced wait times and increased customer satisfaction.
Sales Associate
Vans
09.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Floor Associate Cashier
Cost Plus World Market, Inc
01.2019 - 09.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
Barista
Tapioca Express Inc.
09.2018 - 03.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Associate of Arts - Sociology
Southwestern College
Chula Vista, CABachelor of Arts - Sociology
San Diego State University
San Diego, CA2027
High School Diploma -
Olympian High School
Chula Vista06.2018
Skills
- Order Management
- Daily Specials Memorization
- Food Running
- Order Delivery Practices
- Guest Engagement
- Safe Food Handling
Timeline
Server
California Pizza Kitchen
02.2021 - Current
Sales Associate
Vans
09.2020 - 03.2021
Sales Floor Associate Cashier
Cost Plus World Market, Inc
01.2019 - 09.2019
Barista
Tapioca Express Inc.
09.2018 - 03.2019
Associate of Arts - Sociology
Southwestern College
Bachelor of Arts - Sociology
San Diego State University
High School Diploma -
Olympian High School