Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Martinez

Mesa,AZ

Summary

Dedicated and dependable professional with a strong background in customer service, early childhood education, and team support roles. Experienced in fast-paced environments such as McDonald’s, assisted living facilities, and private preschools, with a proven ability to adapt, multitask, and maintain a calm, friendly demeanor under pressure. Known for building positive relationships with clients, families, coworkers, and children, while maintaining professionalism and attention to detail. Passionate about creating welcoming environments, providing consistent care, and supporting others with compassion, clear communication, and a strong work ethic.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
Mesa, AZ
03.2023 - 01.2024

At McDonald’s, I worked as a crew member, which meant doing a little bit of everything to help keep the restaurant running smoothly and customers happy. My main responsibilities included taking orders at the front counter and drive-thru, preparing food and drinks, keeping the work areas clean and organized, and making sure every guest had a positive experience.

I got really good at multitasking in a fast-paced environment — whether it was working the grill during a rush, helping customers with special requests, or jumping in wherever the team needed support. I also handled cash and card transactions, followed food safety procedures, and worked closely with my team to keep things efficient and upbeat.

It was definitely a fast-moving job, but it taught me a lot about teamwork, customer service, and staying calm under pressure. I took pride in being dependable, friendly, and making sure people left with a smile.

Preschool Teacher

Primrose Schools
Gilbert, AZ
10.2022 - 12.2023

I’m a lead preschool teacher at Primrose, which means I’m responsible for creating a safe, loving, and developmentally appropriate classroom environment for children around 3 to 5 years old. I guide them through social, emotional, and academic learning using the Primrose Balanced Learning® curriculum — a mix of play-based exploration and intentional, teacher-led instruction. It gives kids structure, but also lets them be curious, creative, and independent.

I’m also in charge of managing the classroom day-to-day. That includes leading routines, setting expectations, and modeling positive behaviors. I work closely with my assistant teacher to make sure we’re on the same page and that every child is getting what they need. Building strong relationships with families is a big part of my role too — I communicate with parents daily, share progress, and support each child’s growth both at school and at home.

Beyond teaching, I make sure the classroom is clean, safe, and organized, and I follow all licensing and safety standards. Most importantly, I help children feel seen, valued, and cared for every single day. It’s a big responsibility, but it’s also really rewarding — I get to help shape who these kids are becoming, not just what they’re learning.

Receptionist

Legacy Retirement Residence of Mesa
Mesa, AZ
06.2021 - 09.2022

At Legacy Retirement Home, I work as both a receptionist and a server, so my role is really about creating a warm, welcoming, and supportive environment for the residents, their families, and visitors. As the receptionist, I’m often the first face people see when they walk in, so I make it a priority to greet everyone with kindness and professionalism. I answer phone calls, assist with resident and visitor needs, manage front desk responsibilities, and help coordinate communication between staff and families. It’s a role that requires multitasking, attention to detail, and genuine care for the people in our community.

In addition to working the front desk, I also serve meals in the dining area. That part of my job is all about making mealtimes feel personal and pleasant for the residents. I take their orders, serve food, and make sure they feel seen, heard, and respected. It’s not just about bringing out plates — it’s about checking in on them, remembering their preferences, and creating a calm and friendly atmosphere during one of the most social parts of their day.

Balancing both roles keeps me on my toes, but I truly love it. It gives me the chance to build real relationships with the residents and make a positive impact in both big and small ways every day.

Education

Cosmetology License - Cosmetology

Avalon School of Cosmetology
Tempe, AZ
02.2025

Red Mountain High School
Mesa, AZ
05.2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Cash handling
  • Problem-solving
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Integrity and honesty
  • Safety awareness
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Heavy lifting
  • Safety
  • Hospitality service expertise
  • Valid Driver's license
  • Visual communication
  • Creativity and innovation
  • Performance improvement
  • Supplies monitoring and restocking
  • Telephone etiquette
  • Positive company representation
  • Health code compliance
  • Salesmanship

Certification

  • CPR & First Aid Certified –
  • Food Handler Certification –
  • Fingerprint Clearance Card – Arizona Department of Public Safety
  • Mandated Reporter Training –
  • Child Development
  • ServSafe Certification
  • Basic Health & Safety Training
  • Bloodborne Pathogens Training
  • COVID-19 Safety & Sanitation Training

Timeline

Crew Member

McDonald's
03.2023 - 01.2024

Preschool Teacher

Primrose Schools
10.2022 - 12.2023

Receptionist

Legacy Retirement Residence of Mesa
06.2021 - 09.2022

Cosmetology License - Cosmetology

Avalon School of Cosmetology

Red Mountain High School