Alyssa Nelson
Baton Rouge,United States
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
32
32
years of professional experience
Work History
Patient Access Representative
Baton Rouge Orthopaedic
01.2024 - Current
- Registered, scheduled, and checked in patients with accurate use of epic electronic record system.
- Scheduled appointments based on provider availability and patient preferences to optimize patient flow.
- Coordinated MRI scheduling, ensuring timely appointments and facilitating patient preparation and follow-up processes.
- Guided patients in completing necessary paperwork to streamline appointment processes.
- Greeted patients and visitors in a professional, friendly manner upon arrival.
- Maintained compliance with HIPAA regulations to safeguard patient privacy.
Lead Process Teller
Loomis
01.2014 - 01.2024
- Conduct deposit verification and/or change order preparation, using specialized counting equipment and procedures.
- Separated coin, currency, and check deposits from bank, ATM, and commercial customers, providing precise counts by denomination to maintain financial integrity.
- Conduct deposit verification and/or change order preparation, using specialized counting equipment and procedures.
- Count currency and coins in vault, ensuring accuracy of totals.
- Responded to customer inquiries via phone and email, providing assistance and resolving issues.
Store Manager
Check into cash
01.2013 - 01.2014
- Verified and updated information to ensure completeness and accuracy of loan applications.
- Obtained overdue payments, reaching out to delinquent account holders to set up repayment plans.
- Secured overdue payments by contacting delinquent account holders to establish repayment plans.
- Acquired new clients and increased revenue through effective promotion of bank services.
Manager
McDonald's
01.1995 - 01.2013
- Managed operations within budget through effective shift management and food and labor controls.
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.
- Improved team knowledge and abilities by training each in proper procedures and standards.
- Maintained compliance with health code and sanitation requirements.
- Ensured high customer satisfaction by resolving conflicts effectively and providing adequate employee coverage during peak demands.
Education
Business Administration -
Strayer University
GlobalMedical Assistant -
Medical Training College
Baton Rouge, LouisianaSkills
- Electronic Health Records
- Epic charting
- Patient registration
- Patient check-in
- Appointment scheduling
- Appointment reminders
- HIPAA regulations
- Time Management
- Prioritization Techniques
- Team Leadership
- Attention to detail
- Phone and email etiquette
- Registration and admissions
Timeline
Patient Access Representative
Baton Rouge Orthopaedic
01.2024 - Current
Lead Process Teller
Loomis
01.2014 - 01.2024
Store Manager
Check into cash
01.2013 - 01.2014
Manager
McDonald's
01.1995 - 01.2013
Business Administration -
Strayer University
Medical Assistant -
Medical Training College