Alyssa Sullivan
Batson,TX
Summary
Dynamic professional with extensive experience in customer service and office management at Brookshire Brothers. Proven ability in scheduling and document management, enhancing operational efficiency. Recognized for fostering team collaboration and delivering exceptional client experiences, ensuring satisfaction and loyalty. Adept at money handling and maintaining a professional demeanor in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Receptionist
Freedom Firearms Training Facility
01.2025 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Floor Manager
Dillard's
01.2023 - 01.2025
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Managed team of employees to maintain smooth-running operations of shop floor.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Manager
Brookshire Brothers
03.2021 - 01.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw effective money management operations.
Education
Home Schooled
Thicket, TXSkills
- Scheduling
- Bookkeeping
- Professional demeanor
- Document management
- Customer service skills
- Money handling
Timeline
Receptionist
Freedom Firearms Training Facility
01.2025 - Current
Floor Manager
Dillard's
01.2023 - 01.2025
Office Manager
Brookshire Brothers
03.2021 - 01.2023
Home Schooled
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