Alyssa Volk
El Paso ,IL
Summary
Skilled worker with proven ability to perform variety of tasks, including maintenance, customer service, repair and special projects. Ability to multitask, work independently and within teams in fast-paced, high volume environments. Flexible work and shift schedule. Skilled in operating basic hand tools. Excellent work performance and attendance record.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Premier Medical Urology
BLOOMINGTON, IL
01.2020 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
Agency CNA
Bird In The Hand Medical Staffing
Eureka, IL
01.2018 - Current
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Oversaw and maintained patients' rooms, group living areas and nurse stations
Registry PCT
Osf St. Francis Hospital & Medical Group
Peoria, IL
08.2016 - 07.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Experience in all departments
- Experience in all ages
Camp Nurse
Eastbay Christian Camp
Hudson, IL
05.2016 - 08.2016
- Documented patient information obtained from interviews concerning symptoms, medications and prior treatment
- Treated minor scrapes and injuries
- Passed patient medication
CNA
Fairview Haven
Fairbury, IL
06.2015 - 08.2016
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
CNA (shift Supervisor)
Heritage Health
Minonk, IL
07.2012 - 08.2014
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Made staff schedules
- Checked that rooms were tidy and care was given properly
CNA
El Paso Health Care
El Paso, IL
05.2010 - 07.2012
- Promoted good oral and personal hygiene by aiding [Type] patients with shaving, bathing and teeth brushing
- Checked supply availability and laid out instruments for [Type] patient rooms
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Obtained biological specimens for ordered tests and prepared for laboratory transport
Secretary
Heartland Community College
Normal, IL
10.2011 - 05.2012
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Answered and directed calls using multi-line switchboard
Waitress
Minonk Family Resturant
Minonk, IL
04.2007 - 01.2009
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
Education
General Education
Fieldcrest High School
Minonk, IL0 2010
Skills
- Data Entry
- HIPAA Compliance
- Medical Procedures
- Medical terminology knowledge
- Conducting intakes
- Direct patient care
- Crisis intevention
- Charting and clinical documentation
- Staff coaching
- Mental Health Tech
- Trauma Care
- BLS
- Switchboard telephone
- Computer and paper charting
Certification
CNA 2010
BLS renewed 2018
Timeline
Medical Assistant
Premier Medical Urology
01.2020 - Current
Agency CNA
Bird In The Hand Medical Staffing
01.2018 - Current
Registry PCT
Osf St. Francis Hospital & Medical Group
08.2016 - 07.2017
Camp Nurse
Eastbay Christian Camp
05.2016 - 08.2016
CNA
Fairview Haven
06.2015 - 08.2016
CNA (shift Supervisor)
Heritage Health
07.2012 - 08.2014
Secretary
Heartland Community College
10.2011 - 05.2012
CNA
El Paso Health Care
05.2010 - 07.2012
Waitress
Minonk Family Resturant
04.2007 - 01.2009
General Education
Fieldcrest High School
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