Alyssa West
Columbia,TN
Summary
Dynamic General Manager committed to teaching and coaching teams on key performance metrics. Utilizes a hands-on approach to improve team dynamics and drive measurable performance improvements. Achievements in resource optimization and relationship-building enhance operational effectiveness and profitability.
Overview
10
10
years of professional experience
Work History
General Manager
Victra
01.2019 - Current
- Working as a General Manager my goal is to Teach, Coach, and Train a wide variety of metrics to a team I am in store 5 days a week working the sales floor with them, doing weekly schedules, submitting coaching forms as to help better the behaviors, and conducting meetings to help improve in other categories.
- Managed daily, weekly, and monthly tasks including calls, training, cleaning, and coaching.
Assistant General Manager
Victra
01.2018 - 01.2019
- As an assistant manager my role was to help teach coach and train the staff.
- This involved me jumping into sales and helping position and work with them on pitching the products.
- I was also a sales rep second.
- I was expected to keep and maintain numbers while helping my team keep and maintain numbers.
Sales Representative
Victra
01.2017 - 01.2019
- As a sales rep my expectations were to hit the metrics I was given and execute tasks I was asked.
- Engaged customers 100% of the time by helping with payments, offering accessories and devices, and performing cleaning tasks during downtime.
- Developed key customer relationships to increase sales.
Education
High School -
HENRY COUNTY HIGH SCHOOL
01-2014
Skills
- Sales Team Development
- Supervision and Training
- Performance Improvements
- Records Organization and Management
- Assignment Delegation
- Focus and Follow-Through
- Goal Setting
Accomplishments
- Moved a green low door to a blue door.
- Participated in 15+ Strike teams over the years.
- Was invited to attend DMU as a GM.
- Attended Summit in 2024 as a HYPO Manager.
Timeline
General Manager
Victra
01.2019 - Current
Assistant General Manager
Victra
01.2018 - 01.2019
Sales Representative
Victra
01.2017 - 01.2019
High School -
HENRY COUNTY HIGH SCHOOL