Alyssa Costilow
Kosciusko,MS
Summary
Organized and adaptable office support professional with experience in reception, secretarial, and service roles. Strong in customer service, cash handling, and office organization, with a focus on efficient communication and accurate paperwork. Ready to support a busy team.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
Central Tire & Signs
Kosciusko, Mississippi
08.2023 - 10.2024
- Greeted customers at Central Tire & Signs front desk and directed walk-ins.
- Answered phone calls and relayed messages to tire and sign teams.
- Scheduled service appointments for tire installations and sign work orders.
- Prepared invoices, receipts, and customer paperwork for front office transactions.
- Processed payments and balanced cash drawer for daily receptionist duties.
- Maintained clean reception area and organized front desk supplies.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Responded to inquiries and room requests made online, by phone, and via email.
Secretary
Bluff Springs Paper Company
Kosciusko, Mississippi
01.2016 - 03.2018
- Handled incoming calls and routed messages for Paper Company office staff.
- Sorted invoices, records, and shipment documents within organized office filing systems.
- Welcomed visitors and answered front desk questions for Bluff Springs Paper Company.
- Handled incoming calls and routed messages for Bluff Springs Paper Company office staff.
Waitress
Skylight Bar and Grill
Kosciusko, Mississippi
- Welcomed guests upon arrival at Skylight Bar with friendly, attentive service.
- Presented menus and described daily specials and house drinks, thereby enhancing guest experience.
- Took food and beverage orders accurately using POS system.
- Served meals, refilled drinks, and checked table needs promptly.
- Communicated special requests and allergy concerns to kitchen staff.
- Coordinated with team members to support smooth service flow.
- Built strong relationships with regular customers through engaging conversation, fostering loyalty.
- Addressed customer complaints and concerns promptly, ensuring satisfaction and repeat visits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Associate of Arts - Nursing Prerequisites
Holmes Community College
Goodman, MS05-2017
High School Diploma -
Kosciusko High School
Kosciusko, MS05-2015
Skills
- Appointment scheduling
- Cash handling
- Invoice processing
- Phone routing
- Microsoft Excel
- Customer service
- Effective communication
- Attention to detail
- Team collaboration
- Office organization
- Mail handling
- Email and telephone decorum
- Telephone etiquette
- Multitasking and organization
Timeline
Front Desk Receptionist
Central Tire & Signs
08.2023 - 10.2024
Secretary
Bluff Springs Paper Company
01.2016 - 03.2018
Waitress
Skylight Bar and Grill
Associate of Arts - Nursing Prerequisites
Holmes Community College
High School Diploma -
Kosciusko High School