Creative Writing
Alyssa Youngman
Receptionist
Woodstock,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Veterinary Receptionist
Animal Hospital Of Towne Lake
02.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Customer Service Representative Lead
Publix
04.2020 - 02.2022
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Receptionist
Loving Hands Animal Clinic
08.2019 - 04.2020
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Conducted patient intake interviews, recording and documenting relevant information.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered owner animal health questions and advised on best care practices.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
Education
GED -
Chattahoochee Technical College Adult Learning
Acworth, GA02.2021
Skills
- Filling Prescriptions
- Relationship Building
- Record Request Management
- Recordkeeping
- Veterinary Medical Records Software
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Effective Communication
- Medical Records Maintenance
- Maintaining Financial Records
- Electronic Recordkeeping
Interests
Reading
Photography
Affiliations
- Spoons of Salt Volunteer
Timeline
Veterinary Receptionist
Animal Hospital Of Towne Lake
02.2022 - Current
Customer Service Representative Lead
Publix
04.2020 - 02.2022
Receptionist
Loving Hands Animal Clinic
08.2019 - 04.2020
GED -
Chattahoochee Technical College Adult Learning
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