Alysson Michaud
Dover-Foxcroft,ME
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Known for reliability and adaptability, with a swift capacity to learn and apply new skills in dynamic environments. Committed to leveraging strengths to drive team success and contribute to organizational growth. A thorough team contributor with strong organizational capabilities, experienced in managing multiple projects simultaneously while maintaining accuracy and effectively prioritizing tasks to meet deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Accounts Receivable Clerk
Optum
Dover-Foxcroft, ME
09.2023 - Current
- Posted payments accurately to patient accounts, ensuring timely reconciliation of transactions.
- Resolved discrepancies in billing and payment issues through detailed research and communication with stakeholders.
- Maintained up-to-date knowledge of insurance policies and payment protocols to enhance accuracy in posting.
- Collaborated with the billing team to streamline processes, reducing errors in payment posting workflows.
- Trained new staff on payment posting procedures, improving team efficiency and adherence to best practices.
- Managed large volumes of data efficiently and with great care on daily basis.
- Supported audits by providing detailed records of all posted payments and adjustments upon request.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Contributed to improving departmental workflows by regularly sharing insights and feedback on processes with management.
- Consistently maintained high levels of productivity, exceeding departmental goals each month.
- Took money and cards from customers to handle payment processing.
- Processed payments that had been received from insurance companies and Medicare.
- Reduced payment discrepancies through meticulous attention to detail in data entry and reconciliation.
- Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.
- Handled payment transactions for customer purchases.
- Accurately posted payments and adjustments both electronically and manually.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Processed and reconciled customer invoices to ensure timely payments.
- Managed collections for overdue accounts, maintaining positive customer relationships.
- Utilized accounting software to track receivables and generate financial reports.
- Collaborated with cross-functional teams to resolve billing discrepancies efficiently.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Posted payments accurately to patient accounts, ensuring timely reconciliation of transactions.
- Reduced manual data entry errors with accurate payment postings and account reconciliations.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Handled account payments and provided information regarding outstanding balances.
Account Recovery Specialist
Northern Light Mayo Regional Hospital
Dover-Foxcroft, ME
03.2022 - 09.2022
- Resolved outstanding accounts through effective communication with patients and insurance providers.
- Analyzed account discrepancies to ensure accurate billing and timely resolution of issues.
- Developed strategies for improving account recovery processes, enhancing overall efficiency.
- Collaborated with cross-functional teams to streamline workflows and improve patient satisfaction scores.
- Maintained compliance with industry regulations, consistently updating knowledge on relevant laws and best practices.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
Dover-Foxcroft, Maine
09.2020 - 03.2022
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered patients' questions and troubleshot prescription issues.
- Reviewed medication orders.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Prepared bottle labels.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Prepared bills for insurance companies and submitted required paperwork.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered patients and patrons information on various immunizations.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created and modified weekly schedules for staff.
- Trained newly hired pharmacy technicians.
- Maintained smooth day-to-day operations of Retail pharmacy department.
- Filled and dispensed 200-300 prescriptions daily.
- Oversaw daily pharmacy operations, ensuring compliance with regulations and safety protocols.
- Mentored junior technicians, enhancing team competency and performance.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Pharmacy Technician
Walgreens Pharmacy
Dover-Foxcroft, ME
11.2017 - 09.2020
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Entered and processed patients' prescriptions into internal system.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Shift Key Holder
Walgreens
Dover-Foxcroft , ME
07.2015 - 11.2017
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Received and counted money.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Broke down boxes and disposed of trash.
- Counted out cash drawers and balanced totals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained and mentored new employees.
Cashier
Rite Aid
Dover-Foxcroft, ME
07.2014 - 07.2015
- Monitored self-checkout systems and provided assistance or intervention where required.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reviewed weekly sales ads and monitored price changes.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
No Degree -
Piscataquis Community Secondary School
Guilford, MEHigh School Diploma -
Adult And Community Education
Dover-Foxcroft, ME06.2012
Skills
- Payment Processing
- Time management
- Payment posting
- Financial reporting
- Financial records and reporting
- Microsoft Excel
- Attention to detail
- Data Entry
- Information gathering and analysis
- Customer Service
- Recordkeeping and Documentation
- Employee Training
- HIPAA Compliance
- Collections
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Accounts Receivable Clerk
Optum
09.2023 - Current
Account Recovery Specialist
Northern Light Mayo Regional Hospital
03.2022 - 09.2022
Senior Certified Pharmacy Technician
Walgreens Pharmacy
09.2020 - 03.2022
Pharmacy Technician
Walgreens Pharmacy
11.2017 - 09.2020
Shift Key Holder
Walgreens
07.2015 - 11.2017
Cashier
Rite Aid
07.2014 - 07.2015
High School Diploma -
Adult And Community Education
No Degree -
Piscataquis Community Secondary School