ALYZE HODGES
Sacramento,CA
Summary
Motivated college student pursuing a career in diagnostic medical sonography, with 5+ years of customer service experience in fast-paced environments. Skilled in professional communication, problem-solving, multitasking, and building positive relationships with diverse individuals. Currently completing college coursework while preparing for professional training in ultrasound technology. Dependable, adaptable, and committed to developing the knowledge and patient-centered skills necessary for a career in healthcare.
Overview
8
8
years of professional experience
Work History
Guest Experience Specialist
Bob's Discount Furniture and Mattress Store
Sacramento, CA
01.2026 - Current
- Achieved high guest satisfaction ratings while meeting performance goals.
- Tailored service by identifying customer needs and adapting communication style to enhance individual experiences.
- Use active listening and problem-solving to identify appropriate solutions for customers.
- Maintain professionalism and composure while managing multiple customer interactions in a fast-paced environment.
- Took on leadership role during holiday season, ensuring smooth team operations in high-volume environment.
Bookseller
Underground Books
Sacramento, CA
06.2022 - 02.2026
- Educated customers about products and provided individualized recommendations based on their interests and needs.
- Acted as primary point of contact, providing professional communication to customers from diverse backgrounds to enhance their shopping experience.
- Managed customer service, inventory, and daily operations to ensure smooth store functionality.
- Developed an inventory evaluation checklist to improve organization and support efficient store operations.
- Collaborated with local schools and libraries to strengthen community partnerships and expand store outreach.
Customer Service Representative
District Design Paint Creations
Sacramento, CA
10.2018 - 06.2020
- Guided customers in product selection and tailored recommendations to meet individual needs, improving overall shopping experience.
- Handled customer inquiries while ensuring professional communication across multiple channels to enhance customer satisfaction.
- Organized and presented merchandise according to company standards, contributing to an inviting shopping environment.
Education
High School -
C.K. McClatchy High School
Sacramento, CA01-2026
Some College (No Degree) - Health Education
Sacramento City College
Sacramento, CA09-2026
Skills
- Customer service
- Active listening
- Problem solving
- Customer engagement
- Time management
- Multitasking
- Organization
- Attention to detail
- Team collaboration
- Adaptability
- Verbal communication
- Conflict resolution
Timeline
Guest Experience Specialist
Bob's Discount Furniture and Mattress Store
01.2026 - Current
Bookseller
Underground Books
06.2022 - 02.2026
Customer Service Representative
District Design Paint Creations
10.2018 - 06.2020
High School -
C.K. McClatchy High School
Some College (No Degree) - Health Education
Sacramento City College