Amada Ramirez
147-21 Jamaica Ave,NY
Summary
Dynamic service leader with a proven track record at Chipotle, excelling in employee training and conflict resolution. Expert in inventory management and cash handling, I consistently enhanced customer satisfaction through effective communication and safe food handling practices. Committed to maintaining high standards and improving operational efficiency in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Summer Salt Restaurant
Manhattan, NY
05.2025 - Current
- Provided training to new crew members on proper customer service techniques and store policies.
- Demonstrated the correct way to use the register, handle cash, and process credit cards.
- Monitored product freshness and rotation of stock on shelves according to company guidelines.
- Restocked shelves with fresh ingredients as needed throughout shift.
- Completed daily and weekly cleaning schedules according to established standards.
- Replenished condiments, napkins, and other supplies at the counter area.
Service Leader
Chipotle
Manhattan, NY
07.2022 - 05.2025
- Ensured compliance with health and safety regulations by conducting regular inspections of the premises.
- Maintained accurate records of daily sales transactions using a POS system.
- Enforced training materials and provided on-the-job instruction to new employees.
- Analyzed customer feedback surveys to determine areas needing improvement in the food service department.
- Maintained records of food inventory, supplies, and equipment.
- Ensured proper portioning and serving of meals according to established standards.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Provided ongoing training for new employees on safe food handling practices.
Education
Bachelor of Arts - Clinical Child Psychology
Hunter College
New York, NY07-2025
Skills
- Customer service
- Employee training
- Conflict resolution
- Inventory management
- Cash handling
- Stock management
- Safe food handling
- Line efficiency
- Point-of-sale transactions
- Food preparation
- Supplies monitoring and restocking
Certification
- Food Handlers
- ServeSafe Certification
Languages
Spanish
Limited
Timeline
Crew Member
Summer Salt Restaurant
05.2025 - Current
Service Leader
Chipotle
07.2022 - 05.2025
Bachelor of Arts - Clinical Child Psychology
Hunter College
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