Summary
Work History
Education
Skills
Timeline
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Amadi Ugonna

Summary

Dependable sales consultant with proven experience exceeding sales quotas and improving client satisfaction. Strong communication and customer service skills, along with a desire to grow professionally within the industry.

Work History

Design Consultant

Arhaus
  • Meets required monthly sales and productivity standards
  • Demonstrates strong product knowledge
  • Maintains a guest book to organize, generate and cultivate business
  • Performs proactive and consistent follow-up with all guests before and after the sale and at delivery
  • Works to improve performance based on feedback provided by store management
  • Promptly solves guest concerns
  • Performs all opening and closing duties as directed
  • Accurately performs all systems functions and maintain operational standards
  • Reviews and acts upon all email and company communications
  • Works in collaboration with all team members

Luxury Client Advisor

Gucci
  • Achieve or exceed sales targets including both the top and bottom-line results for the respective location
  • Resolve customer issue trends by investigating problems, developing solutions, preparing reports, and coaching staff on managing similar challenges in the future
  • Training on standard operating procedures; ensure sales associates have the proper understanding of Sops and the potential impact on the business
  • Monitor inventory planning and maintain proper inventory metrics such as in-stocks, turnover, and flow
  • Maintain loss prevention procedures that minimize unnecessary loss and increase security within receiving at store locations
  • Ongoing review of the retail profit and loss statement to identify opportunities

Customer Service Representative

Spirit Airlines Inc.
  • Help passengers book flights, process payments using point-of-sale systems, and suggest add-ons like extra legroom or vacation packages.
  • Answer questions about flight schedules, fare rules, and loyalty programs.
  • Issue boarding passes, check baggage weight, and assist customers during boarding.
  • Assist passengers with rebooking after flight delays or cancellations, and handle lost or damaged luggage claims.

Mobile Expert

Sprint
  • Assisted customers with selecting mobile devices and plans.
  • Explained features and benefits of products to enhance customer understanding.
  • Collaborated with team members to enhance customer service experience.
  • Maintained knowledge of industry trends and competitor offerings.
  • Resolved customer inquiries and technical issues related to devices and services.

Sales Coordinator

The James Boutique Hotel
  • Develop and execute sales strategies to increase room, group, meeting, and event revenue
  • Prospect for new corporate, group, wedding, and leisure accounts
  • Build and maintain relationships with businesses, travel companies, event planners, and other clients.
  • Attend networking events and represent the hotel in the local business community.
  • Conduct sales calls, client meetings, property tours, and presentations.
  • Negotiate contracts, rates, and group agreements.

Education

Business and Marketing

Oakland University

Skills

  • Customer service
  • Sales strategy
  • Inventory management
  • Product knowledge

Timeline

Luxury Client Advisor

Gucci

Design Consultant

Arhaus

Customer Service Representative

Spirit Airlines Inc.

Mobile Expert

Sprint

Sales Coordinator

The James Boutique Hotel

Business and Marketing

Oakland University

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Amadi Ugonna