Amairani Munoz
Las Cruces
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
4
4
years of professional experience
Work History
Store Manager
Journeys
01.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager in Training
Journeys
11.2021 - 12.2021
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Co-Manager
Journeys
05.2021 - 11.2021
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
Sales Lead
Journeys
02.2021 - 05.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Associate
Journeys
07.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
BBA - Human Resources Management
New Mexico State University
Las Cruces, NM05-2025
Associate of Arts -
Doña Ana Community College
Anthony, NM12-2018
Skills
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Planning and Organizing
- Recruitment and hiring
- Store displays
- Goals and performance
Accomplishments
- Largest Week (Store) Dec 24, 2022- $44,595
- Largest Month (Store) July 30, 2022- $116,644
- Largest Year (Store) Jan 29, 2022- $652,124
- Largest Week by Employee Dec 24, 2022- $13,131
- Star Interviewing 2022
Timeline
Store Manager
Journeys
01.2022 - Current
Manager in Training
Journeys
11.2021 - 12.2021
Co-Manager
Journeys
05.2021 - 11.2021
Sales Lead
Journeys
02.2021 - 05.2021
Sales Associate
Journeys
07.2020 - 02.2021
BBA - Human Resources Management
New Mexico State University
Associate of Arts -
Doña Ana Community College
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