Amalia Borjon
Fort Worth,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and reliable. Work effectively unsupervised and quickly master new skills.
Overview
21
21
years of professional experience
Work History
Customer Experience Manager
Victoria Secret
Arlington, TX
2023.11 - Current
- Coached team members on best practices for delivering exceptional customer experiences, enhancing overall service quality.
- Trained and mentored new team members, fostering productivity and ensuring consistent delivery of friendly customer service.
- Revised department schedules to maximize coverage during peak hours.
- Trained staff on visual merchandising standards and best practices for Sales floor displays.
- Maintained cleanliness and organization of display areas for optimal presentation quality.
- Organized store layout, fixtures and visual merchandising standards.
- Executed merchandising and floor moves in response to seasonal changes and business needs, optimizing customer engagement on the sales floor.
Customer Experience Lead Operations
Victoria's Secret & PINK
Fort Worth, TX
2019.12 - 2023.11
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Initiated conversations with customers to understand their needs in friendly, professional dialogue to determine needs
- Helped customers find specific products, answered questions and offered product advice.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers to drive team success.
- Trained new team members in stock procedures.
- Monitored inventory levels to ensure product availability, moved excess stock and arranged products to improve sales.
Technician Team
Fresnel Technologies
, TX
2005.07 - 2022.01
- Fostered collaborative relationships with staff and management to enhance teamwork.
- Coordinated multiple projects to ensure timely completion and alignment with goals.
- Replace damaged tooling in a timely manner.
- PowerCad expert
- Supported production team by resolving issues promptly to minimize downtime.
- Utilized PowerCad software for designing and drafting engineering projects.
- Applied G code programming to optimize CNC machine operations.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TXHigh School Diploma -
North Side High School
Fort Worth, TXSkills
- Product Knowledge
- Upselling
- Visual merchandising standards
- Inventory Management
- Performance Management
- Project Management
- Strategic development
- Team collaboration
- Diversity Training
- Customer empathy
Timeline
Customer Experience Manager
Victoria Secret
2023.11 - Current
Customer Experience Lead Operations
Victoria's Secret & PINK
2019.12 - 2023.11
Technician Team
Fresnel Technologies
2005.07 - 2022.01
Associate of Arts -
Tarrant County College District
High School Diploma -
North Side High School