Amanda Betancourt
New York,NY
Summary
BA in Psychology graduate passionate about human cognition, environmental science, and community impact. Detail‑oriented, collaborative, and a fast learner with training in research methods, data analysis, and clear communication. Bilingual (English/Spanish); energized by helping others and advancing sustainability through evidence‑based programs. Seeking to contribute to research, outreach, or program coordination roles where I can grow and drive measurable community and environmental outcomes.
Overview
7
7
years of professional experience
Work History
Crew Member
Trader Joe's
Miami, FL-New York, NY
07.2022 - Current
- Deliver customer‑first service on the sales floor and registers; handle high‑volume rushes with accuracy and a friendly demeanor.
- Stock, rotate, and merchandise products; maintain clean, organized aisles to store standards.
- Create hand‑lettered signs and in‑store displays as part of the art team to highlight products and promotions.
- Cross‑trained across roles and collaborate with crew to complete priorities efficiently within shifting workloads.
- Uphold safety and food‑handling protocols.
Guest Service Representative
Target
Miami, FL
05.2021 - 06.2022
- Resolved returns, exchanges, and order issues with empathy and adherence to policy.
- Fulfilled Order Pickup and Drive Up requests, balancing speed with accuracy and safety.
- Answered questions, de‑escalated concerns, and removed barriers to a positive shopping experience.
- Supported team safety by following protocols and proactively addressing hazards.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Cashier/Sales Associate
Footlocker Retail
Miami, FL
05.2019 - 05.2021
- Promoted from Cashier to Sales Associate based on performance and product knowledge.
- As Cashier: processed transactions, maintained a pristine and organized sales floor, and encouraged rewards enrollment at checkout.
- As Sales Associate: engaged customers on the sales floor, identified needs, and drove add-on sales to meet or exceed daily targets.
- Collaborated with teammates to achieve store sales goals and deliver an excellent customer experience.
- Resolved customer complaints effectively, fostering a positive shopping environment.
Sales Associate
Carters Oshkosh
Miami, FL
10.2018 - 04.2019
- Assisted customers in product selection, enhancing overall shopping experience.
- Operated point-of-sale systems, ensuring efficient transaction processing.
- Collaborated with team members to restock inventory and organize sales floor effectively.
- Provided product knowledge support, addressing customer inquiries and driving sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL04-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear & effective communication
- Attention to detail
- Self-discipline
- Integrity and honesty
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Trader Joe's
07.2022 - Current
Guest Service Representative
Target
05.2021 - 06.2022
Cashier/Sales Associate
Footlocker Retail
05.2019 - 05.2021
Sales Associate
Carters Oshkosh
10.2018 - 04.2019
Bachelor of Arts - Psychology
Florida International University