Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Brown

Swansea,MA

Summary

Motivated and reliable leader with over 12 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

17
17
years of professional experience

Work History

Guest Service Representative

Extended Stay of America
Norton , MA
06.2022 - Current
  • Experienced in handling all aspects of hotel key management
  • Demonstrated full proficiency in CLC web check-in system.
  • Supported inventory management by assisting in monthly order placements and organization.
  • Contributed to the completion of necessary daily housekeeping and maintenance duties.
  • Maintained positive professional connections with team members and superiors.
  • Assisted with organizing and booking of reservations for large groups.
  • Created Housekeeping and maintenance boards
  • Processed payments promptly to ensure up-to-date accounts

General Manager

Laudromax
Fall River , MA
08.2019 - 02.2020
  • Oversaw the smooth execution of all day-to-day activities
  • Oversaw cash management and processed weekly deposits at the store.
  • Implemented sales revenue-driven staff incentive programs
  • Executed minor building and equipment maintenance tasks
  • Managed the recruitment and onboarding process for new employees

Associate Manager

Regal Cinemas
Swansea, MA
11.2006 - 01.2019
  • Managed cash handling and performed nightly closeouts.
  • Created and managed staff schedules.
  • Oversaw a team of over 18 staff members
  • Maintained positive vendor relationships and efficiently imported invoices into the AX billing system.
  • Streamlined operational processes by creating comprehensive film schedules
  • Trained staff in effective techniques for increasing sales through upselling and cross-selling.
  • Utilized excellent customer service skills to cultivate repeat clientele.
  • Maintained cost within budget for quarterly P&L
  • Planned and executed community event days.

Education

Joseph Case High School
Swansea, MA
06-2009

Skills

  • Customer Service
  • Data Entry
  • Workload Management
  • Operations Management

Timeline

Guest Service Representative

Extended Stay of America
06.2022 - Current

General Manager

Laudromax
08.2019 - 02.2020

Associate Manager

Regal Cinemas
11.2006 - 01.2019

Joseph Case High School

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Amanda Brown